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Aldemar Knossos Royal – reviews, photos

5.0 of 5
Limenas Hersonissou, Hersonissos, Crete 70014, Greece
Hotel amenities
Aldemar Knossos Royal
Ranked #13 of 166 hotels in Hersonissos
4.5 of 5 stars 319 Reviews
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319 reviews from our community

What travellers say about this hotel
  • Animation Team(33)
  • Very good(13)
  • Main pool(10)
  • Kid Club(7)
  • Air conditioning(6)
  • Snack bar(6)
  • Hotel staff(6)
  • Friendly and helpful(5)
  • Sea view(5)
  • Beach towels(5)
Traveller rating
    158
    106
    30
    19
    6
Only show reviews for Family (118) | Couples (107) | Business (14)
Date Rating
Brindisi, Italy
1 review
7 helpful votes 7 helpful votes
“Creta is paradise!!”
5 of 5 stars Reviewed 6 December 2011
7
people found this review helpful

i've been at aldemar knossos royal village with my partner in october and even tough u could realize that the season was almoust over, all the staff was still working very hard!!
the service was still full range operating, everybody still doing them best to make you feel comfortable and satisfied!
everything was ok in the resort and if u need some extras u could always go your self out to enjoy a good nightlife.
definitly reccomend ths hotel and i would like to go back in the future!
a special thanks to the animation team and all the management which they take care of our requests!

  • Stayed October 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask rosigno e about Aldemar Knossos Royal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael Gasparis, General Manager at Aldemar Knossos Royal, responded to this review
7 December 2011
Our dearest and valuable Guests,

We would like to thank you for taking the time to post these comments from your experience in our hotel Aldemar Knossos Royal & Royal Villas 5*.

Your support gives us the strength to continue our efforts towards guest’s satisfaction as well as the motivation to come up with new creative ideas.
Warm and sunny days are ahead and we look forward to welcoming you to our hotel once again.

Let us offer you additional and exciting experiences in the Aldemar tradition, with authentic hospitality and memorable moments – something we have provided travelers with for more than twenty years.

Sincerely yours,
Michael Gasparis
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“A bad experience, not to repeat... Definitely not a 5-star hotel.”
1 of 5 stars Reviewed 6 November 2011 via mobile
4
people found this review helpful

We stayed at the hotel in August 2010 and had there our worst holidays ever. Our children came back home with skin problems after spending the day at the swimming pool and it seemed that the waiters and waitresses were more keen at pleasing the Russian customers than the rest of the tourists. On top of that, the quality of the night shows was just average and the infrastructure somewhat old. We shared our point of view with the Manager on the last day. Although he politely listened to us, we did not have the feeling that our comments changed his personal convictions.

  • Stayed August 2011
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Europeantraveller12 about Aldemar Knossos Royal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael Gasparis, General Manager at Aldemar Knossos Royal, responded to this review
18 November 2011
Our dearest Guests,

First of all, we would like to express our surprise receiving your comments after more than a year from your departure from our hotel.

We really think that receiving your opinion and remarks on time, we could convince and prove to you our authentic hospitality of Aldemar - something we have provided travelers with for more than twenty years.

In your report is clearly mentioned that the Manager of our hotel, at that time, politely listened to your complaints, on the last day.
This shows and confirms the effort of all our employees to be close to our guests and to provide a comfortable and enjoyable stay.
Unfortunately, the last day there is not enough time to make actions, instead we notice all remarks and comments in order to provide a service tailor made to our guests.
We strongly believe that we deserve a better rating, as the majority of the comments that we received this year and it would give us a great pleasure to have the chance to welcoming you again in our premises.

Sincerely yours,

Michael Gasparis
Hotel Manager
Aldemar Knossos Royal & Royal Villas 5*
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Odessa, Ukraine
1 review
5 helpful votes 5 helpful votes
“Gorgeous rest in Aldemar Knossos!!!)”
5 of 5 stars Reviewed 31 October 2011
5
people found this review helpful

I was having a rest at Aldemar Knossos Royal this September and it was a trip I really was happy about!
The location of the hotel is perfect. This is the first line of the sea, so you can just get up and go to swim right away.... few seconds and you are on the beach and in the sea ) Moreover, there are several pools so if there are too big waves on the sea (as it was while my trip), you can use them.
Rooms are very comfortable and cozy, having everything necessary in them ) The whole area of the hotel designed in such a good and pretty way, with much of flowers, trees, grass etc that you feel urself like being in Edem) at least, for me it was like that :))
Quality of food was really perfect. Wide choice of dishes and that I liked most, healthy food mainly... Much of fruits and vegetables, fish etc. Delicious and useful :)
Animation team was also very good, there was an activity during the whole day from the morning to the evening. Very interesting and exciting.
I also chose a hotel with a gym, so went to train here...Very good place... not crowded)
Also there were wonderful excursions, many new friends etc.
So after all this going on together during one week I loved Greece forever and plan to return there once again, and the same hotel!!! I got the best rest ever!!!

Room Tip: I was happy to apply to a really good travel agent so she helped me to choose a good variant for me...
See more room tips
  • Stayed September 2011, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Elena A about Aldemar Knossos Royal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael Gasparis, General Manager at Aldemar Knossos Royal, responded to this review
1 November 2011
Our dearest and valuable Guests,

We would like to thank you for taking the time to post these comments from your experience in our hotel Aldemar Knossos Royal & Royal Villas 5*.

Your support gives us the strength to continue our efforts towards guest’s satisfaction as well as the motivation to come up with new creative ideas.
Warm and sunny days are ahead and we look forward to welcoming you to our hotel once again.

Let us offer you additional and exciting experiences in the Aldemar tradition, with authentic hospitality and memorable moments – something we have provided travelers with for more than twenty years.

Sincerely yours,
Michael Gasparis
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Swansea, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Very good”
4 of 5 stars Reviewed 26 October 2011

Just returned from Knossos Royal Village. This is a lovely hotel in beautiful grounds with lots of space for everyone. The staff were excellent and always ready to help. Wasn't hugely impressed with the buffet which tended to be very much like a canteen. Feel that overall this hotel definitely doesn't have the finer touches which give a five star rating. Would definitely return but tended to have high expectations after reading the reviews.

Room Tip: Quite a way from the sea front to the dining areas so if you don't have good mobility request a...
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  • Stayed October 2011, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask maggieliz21 about Aldemar Knossos Royal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael Gasparis, General Manager at Aldemar Knossos Royal, responded to this review
31 October 2011
Our dearest and valuable Guests,

We would like to thank you for taking the time to post these comments for your experience in our hotel Aldemar Knossos Royal & Royal Villas 5*.

Your support gives us the strength to continue our efforts towards guest’s satisfaction while at the same time your comments and marks are being taken seriously under consideration, promoting the amelioration of our services.

Warm and sunny days are ahead and we look forward to welcoming you to our hotel once again.

Let us offer you additional and exciting experiences in the Aldemar tradition, with authentic hospitality and memorable moments – something we have provided travelers with for more than twenty years.

Sincerely yours,

Michael Gasparis
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tel Aviv, Israel
Senior Contributor
30 reviews 30 reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
“Exellent”
5 of 5 stars Reviewed 24 October 2011
4
people found this review helpful

We just came back from five wonderful days and night in Knossos Royal village. It's the end of season, the hotel was almost empty, however the staff was very helpful and polite, and did everything to make our stay exceptional. We received on the first day a regular double room, with a very hard matress. The next morning, we were moved, upgraded to a sea view room, with one of the best beds I ever slept in. It was to cold to enjoy the beautiful pools around the gardens, so we explored the country side. Again, thank you for the wonderful hospitality.

  • Stayed October 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Israeltourguide about Aldemar Knossos Royal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael Gasparis, General Manager at Aldemar Knossos Royal, responded to this review
25 October 2011
Our dearest and valuable Guests,

We would like to thank you for taking the time to post these comments from your experience in our hotel Aldemar Knossos Royal & Royal Villas 5*.

Your support gives us the strength to continue our efforts towards guest’s satisfaction as well as the motivation to come up with new creative ideas.
Warm and sunny days are ahead and we look forward to welcoming you to our hotel once again.

Let us offer you additional and exciting experiences in the Aldemar tradition, with authentic hospitality and memorable moments – something we have provided travelers with for more than twenty years.

Sincerely yours,
Michael Gasparis
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Aldemar Knossos Royal

  • Knossos Royal
  • Aldemar Knossos Royal Village Hersonissos
  • Aldemar Knossos Royal Village
  • Aldemar Knossos Royal Village Hotel
  • Knossos Royal Village
Address: Limenas Hersonissou, Hersonissos, Crete 70014, Greece
Price range (per night):* INR8,108 - 23,710

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