The bathroom had black mould around the bath, the shower tap attachment was coming away from the wall, no shower curtain only a bare rail, the tiles were cracked, the soap dish holders were rusty, the towels were old and frayed, and there was a leak from the toilet which flowed into a drain in the floor.
The room had plain wardrobes with just three hangers supplied, the décor was tired and in need of refurbishment (a squashed mosquito on the wall was still there when we vacated), the beds were two singles with what appeared to be army blankets (brown) as covers, the sheets were worn and showed some stains, the pillow was tiny and only one per bed, the air conditioning was deemed an extra charged at 7 Euros a day.
The balcony was tiny and faced the other the balconies directly opposite which were close and made privacy impossible.
Our friend’s room was virtually identical, and we all agreed that both these rooms were not befitting a so called 3 Star hotel. When we asked to be re-located, the manager told us all the rooms were full and anyway ‘all the rooms were the same’, basically we were stuck with our lot.
The restaurant was basic with old furniture, some uneven tables covered with tired table clothes.
Breakfast consisted of bread, cold meat, cheese, boiled eggs in their shells and a choice of two cereals.
Dinner was abysmal a selection of salad dishes(basic), and a main course (no choice), the sweet again no choice.
The staff in the restaurant wore casual clothes, were un-professional and not very friendly.
Three days into our holiday we returned to our hotel in the afternoon, our friends Beverly and Kevin Davies were summoned to the reception desk where they were accused of soiling their bed sheet, and damaging a towel, they were asked to pay the sum of 30 Euros to cover the cost of replacing these items. On returning to their room they discovered that their bedding and towels had not been changed. Mrs Davies returned to challenge the Manager, who then apologised and said it must have been a mistaken room number taken by the maid, and he would talk to her later.
Cleaning of the rooms was minimal, our sheets and towels were only changed the day before we were due to leave.
The pool was the best part of the hotel, adequate pool and sun loungers, the area appeared to be clean although I never witnessed any cleaning of the pool itself.
The snack bar at the pool had inconsistent opening times and the choice of snacks was abysmal.
The bar in the reception area was not staffed and, therefore, remained closed for the duration of my holiday.
This hotel is advertised as 3* my assessment would find it hard to award 1*.
Crete is a lovely destination but I would advise anyone to avoid this hotel at all cost.
- Dimitrion Hotel Hersonissos
- Dimitrion Hersonissos
