We were 2 couples who stayed for a week All Inclusive in September 2011.

Staff: Two of the three bar staff were always friendly and helpful, one left a bit to be desired in his manner but he left before we did. The management, Anastasios and Marie were always polite and helpful, as were the restaurant staff. Thank you all.

Food: With a couple of fussy eaters in our party we thought the food may be a problem but there was always enough choice at each meal that was suitable for everyone. Continental breakfast plus every cereal ever made, was the norm but as stated there was scrambled egg and sausages some mornings. We personally didn’t have a problem with that, I guess we’re just used to it.

Room: As the board basis was all inclusive, the fairly small room was probably acceptable as somewhere to sleep but the bathroom was a massive letdown. We haven’t seen a shower that isn’t on the wall in about 8 years anywhere we’ve stayed in Greece. For this reason we upgraded to the much larger room which had a hook on the wall for the shower, (so much easier to wash!) plus a fridge which meant we could use proper milk for tea, coffee etc first and last thing, (as we went out and bought a kettle) a hairdryer and also included the cost of the AC. As we normally use AC to keep the mozzies at bay it was worth upgrading.
Having decided to upgrade, I must say...regardless of how many rooms there are at the hotel, it has to be relatively cheap to put a hook on the wall for the shower in the standard rooms. Most of the people we spoke to couldn't believe it either, please consider this for the future.
The room was kept clean and the towels and sheets were changed halfway during our week’s stay.

Facilities: The internet and pool table were much cheaper elsewhere but then the bottled water was on a par pricewise and so much easier to buy there than carrying back to hotel.

All Inclusive Option Overview: I don’t think I have seen an AI review on here so this is our personal overall experience of the deal.
The bar at the pool didn’t open until 11am and breakfast finished at 9:30am so it wasn’t possible to get a cup of tea, coffee, or any other drink before 11am, when the All Inclusive deal started. We took advantage of the AI option early on but not so much when we discovered it ended at 10:30pm prompt.
If it was 10:31pm you could not get even a cup of tea or coffee unless you paid for it which seemed quite petty. Believe me, we tried, unsuccessfully! Fair play to the staff they were only doing their job.
We made friends with some other couples and we wanted to sit around the hotel bar at night and do what people do on holiday, get to know each other, have a laugh etc but all of us felt a bit miffed by the rigidity of the AI deal. We also felt that if it had continued later, say till midnight, the hotel would still have made money as not all of us were on the AI drinks.
There was a good 2 for 5euro deal on cocktails early evening and if we had been able to continue later at the bar we would have stayed on the cocktails at the dearer price, so I feel the management shot themselves in the foot with their strict timings. It brought most of our evenings to an early abrupt end, which wasn’t what we all expected.

Overall: Well located hotel, we didn’t find it noisy at all considering location.
Sufficient selection and quantity of food.
Pool freezing as it doesn’t get much sun (maybe because it was September?!?)
We knew it was going to be basic so weren't surprised by much, except the shower.
Good, friendly, helpful and informative staff.
But... despite our best efforts, not as much atmosphere as we have experienced elsewhere, which was a real shame

Had a great time in crete :) the location was fantasic and the reception staff was excellent nothing was too much trouble for them :) , however im afraid thats all the good points about this hotel, the food was disgusting they catered for everybody apart from the british, cold boiled eggs on toast was not what i expected of a 3 star hotel , the maid didnt even speak a word to us all week, there was used soap which was green left on the sink in the bathroom when we got there, it was only removed on our last day also there was a red mark on the table on the balcony it took 5 days for it to be removed, the plus side we got clean towels and bed sheets just thrown on the bed, the beds was comfy enough though, found crete expensive though even the supermarkets was not cheap, it should be a 2 star at the most

full of mosquitoes during the night!!, a lot of noise in rooms near the street, totally unsatisfactory breakfast due monotonous!

I've been staying at the hotel for couple of weeks at the end of august. The hotel is plain, but very clean and provides all necessary services. The staff members and the whole work team are amazing, receptionists are very friendly, polite, always eager to help.
Location is perfect - right in the city center, but on the quiet side street, 2 min walk from night life and 5 min walk from the beach.
The food of the restaurant is traditional and veeeery tasty, it was a great pleasure to visit it every evening for a dinner.
Pool is small, but very cosy and close to the bar.
Have only positive emotions, looking foward to come back!