I went to India last summer(Yr 2010) and booked this hotel through an agent in Kolkata and he assured that this is a perfect hotel for me and my mom for the pleasant summer weekend.He also informed that the hotel management was friendly and in case there is any problem they would look into it without any hassles.On reaching we had to deposit Rs.3000 as an advance deposit and besides we had already paid Rs 1500 to the agency back in Kolkata.They had charged us Rs.1500 per night when we later on found out that it was only Rs.900 for an Air-conditioned room.And reaching our room we noticed the Air-conditioner was not working and when I went downstairs to the Front Desk to complain they said it will take some time to cool down the room!What a good joke!And when it was still not up and working and after constantly being pursued they finally gave us a new room.It took almost 4-5 hrs for us to realize that the room was somewhat cool.And the best part being the A.C was controlled from downstairs from the Management room.Unbelievable!So you can do nothing about it-no temperature regulation,nothing!And when we went again to the front desk to know whether we could be moved to a non air-conditioned room,the management people informed us they can do nothing about it because we have already booked the A.C room in advance.Isn't that a simple way and the best to rob people of their money!The only positive aspect was the staff(meaning the guys who would clean up our room and provide drinking water bottles) were the only ones who were nice.So beware everyone ,whoever is looking forward to spending an awesome summer vacation with your family at the Puri beach, this is definitely NOT the right hotel to stay at because they will welcome you at first with a smiling face and then you are hooked,overcharged and cheated!And please make sure if you are contacting an agency for your hotel/flight/trip reservations they are genuine and please read the reviews online or if you a visitor travelling India please get a handy guide book like Lonely Planet etc.
So,overall I will give the Diamond Palace(what a contradictory name,though they will be rich after stealing your money) in Puri a 1 out of 10-only for the staff people.
Please read online reviews!!!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC