This resort is heaven and hell.
The location & Treenhouse rooms are amazing, however, for the $$$ room rate . Our rooms weren't cleaned or towels changed in 5 days. We were advise we were allow 1 bottle of Drinking water per room for 5 nights & 1/4 roll of toilet paper.... that pathetic its not a cheap hotel .Only 15% of the menu was actually available. On our day of departure (7.00am) we could not get breakfast as the kitchen wasn't open until 8am that day. lots of little annoying things.
Its really hard to pinpoint how the staff thought as no tours or services were offered .They were never rude but not helpful in any way. Little things really got on my nerves e.g.like being surcharged for breakfast juice (included in room rate) , Tea is not available after your meals unless you order 1 hour prior . I felt that when the Bangalore Weekend crowd arrived on saturday everything changed and everything improved- if you are there midweek its optionless.
This property is confussed on what it wants to be . Its has the most amazing location and rooms but no service . It is not a resort in the modern sense fo the word.
