I had a reservation (made through a travel agent) for three nights at the Inn beginning Feb. 6, 2012. After driving for six hours and arriving at 11pm I was told by the desk clerk that they did not have a room for me. She seemed less than certain about why this was, though she alluded to some computer system saying it had failed while another actually held the reservation. There was no manager present, no letter from the manager apologizing, etc. They had not made any effort to contact me in advance of my arrival to let me know of the problem. They had booked me at a 2-star hotel for the night on the outskirts of town at their expense. This didn't compensate me for the inconvenience since my client was paying for the travel costs.
Interestingly, I asked the desk clerk at the hotel I stayed at if I was the first one sent there from the Findlay Inn that night and she said I wasn't. There were others.
Ironically, I choose the Findlay Inn in part to support a local business, even though the price was the same at the Hampton Inn and Holiday Inn Express. Obviously I won't make that mistake again!
Their website says "proudly focusing on fulfilling the needs of our guests for over 20 years," but my experience, and apparently that of others this week, shows otherwise.
