This was a stop-over hotel stay for us, and I wished we picked somewhere else. It was pretty smelly, the rooms weren't comfortable (beds, bath, etc.), I didn't feel real safe here, the included breakfast was really disappointing in comparison to other Best Westerns, and it appeared that there was only one woman working the evening we came in (she was very friendly and helpful, but she was only one person). We paid the $90 rate to qualify us for the Best Western rewards program, but were offered a rate of $77. I just wish we picked somewhere else in the area to stay (there's a lot of hotels to choose from).
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
7 June 2011
Dear Guest,
Thank you for choosing BEST WESTERN Inn for your recent stay in our area. I am glad that you found the woman working the evening you arrived to be very friendly and helpful.
This is exactly what we expect from our staff members in the way they treat our valued guests.
Thank you for taking the time to give us a review, it is very much appreciated. Upon receipt of your review, the following steps were taken:
1) The woman who was working the evening you arrived was appraised of the fact that you had very nice things to say about her.
2) Security staff was notified that you did not feel safe while you were here. Different ways are being considered in which we can make our valued guests feel more secure during their stays with us.
3) Breakfast staff was approached concerning the possibility of their presenting a better breakfast.
I hope that the next time you visit our area, you will once again choose to stay at BEST WESTERN Inn. I think you will be greatly pleased.
Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
