I have stayed at the Crowne Plaza several times and have found the accommodations excellent. The staff is always helpful and friendly. During my last stay I lost an article of clothing and called back to the hotel in the hope of recovering it. Everyone was willing to assist especially the Housekeeping Director, Marcela. She returned my call and and located my vest. She made arrangements for the return of the item and sent it back promptly.

Thank goodness for hotel shuttle as I did not have a car. No restaurants within walking distance other than Max & Erma's (blah). Surprised to see holes in the sheets on the bed. Toilet ran all night. TV guide did not match the TV channels....grrrr.
Be sure to check out the ahi tuna at Gordon Biersch Restaurant. Awesome!

Loved it. Very nicely appointed guest rooms. Very clean. Service at the front desk was fantastic. The concierge lounge had a little to be desired. They were out of bottled water on 2 of my 3 visits. The hot breakfast did not include eggs on either of the 2 mornings I visited. It was waffles and sausage one day and I don't remember the other day (maybe biscuits and gravy). We ate breakfast at Max & Ermas (somewhat onsite). The worst service ever! The waitress forgot a couple of items. Forgot who ordered what. Was hard to flag down even though there were only 2 other tables. No sense of urgency. Would not go back.

We stayed at this hotel because it's just a block and a half away from the hockey stadium. The walk to the stadium was safe (even at night) and quick and couldn't be easier.

Although the room had the usual wear and tear like peeling wall paper and old carpet, it was clean, spacious, nicely decorated and had a comfortable bed. We liked that there was a frige in the room and a big flat screen tv. We had a nice view and noticed that there is a Hyatt and Drury Inn directly across the street. It's worth comparing prices to get the best deal. We never heard anything from other rooms but could hear everything from the hallways. One night the alarm clock went off very loudly at 3am and really jolted us out of our sleep. It was annoying considering we had never even set the clock. The shower is not good for tall people. My husband is 6'5" and his head touched the ceiling. Also, there wasn't an in room safe.

We were a bit disappointed at the lack of platinum member service. We did receive free internet (usually $9.95) and valet (usually $23 a night ) but that was all. The line to check in stretched all the way to the entrance and moved slowly and even though there was a sign for platinum member check in, it was not being used so we had to wait in the long line. My biggest complaint is that even though we were platinum, we were given the room right next to the elevators, thus we had the pleasure of hearing loud people day and night as they waited for or exited the elevator.

I would recommend this hotel if you are going to the stadium but don't forget to check prices of the hotels across the street because they are the same walking distance to the stadium. If you are platinum, don't expect anything special.