I had the opportunity to stay at this hotel again. I have probably stayed here at least five times over the last three year years and now things are starting to really deteriorate. This is a fairly new hotel, but it is obvious that no money has been reinvested in the hotel and as a result, service and conditions have really gone down hill. For example, when I checked in, there was seven people waiting to check in and only one front desk person. It took me about fifteen minutes just to get checked in.

The front desk personnel were friendly enough, but evidently staff has been limited resulting in longer waiting for information. I went down to the front desk later in the night and the front desk person was engaged in a discussion with someone and I was unable to get her attention to ask a question.

The room was pretty standard for a Hampton Inn. However, I discovered that the bathroom was only contained one bar of soap for washing hands and taking a bath. Also, the shower was a stand alone shower. That would have been okay, but the shower head had come loose and it only sent out one stream of water. I am sure the hotel would have addressed this, but it was 6:00 AM when I discover this issues and I certainly did not want to deal with it in the morning. Surprisingly, the towels where worn and thin, certainly not up to the Hilton standard.

The breakfast was pretty standard, scrambled eggs and beacon, a variety of cereal. Nothing special! In fact, the scrambled eggs were severally over cooked, making them almost impossible to eat. Service was very limited, resulting in each person having to fend for them.

I was speaking at the conference center next door, so staying here was a good option for me. However, there are several full service hotels in the area and if one does not have stay in this specific hotel; I would recommend checking out other options.

Easy check-in, check-out. Pool could have been a little warmer but, not too bad. Hot tub was awesome. Room was clean and met all our needs. Staff was very accomodating for a delayed check-out. I would definitely stay here again.

We stayed at this hotel while in Columbus for a family gathering. It was selected due to the convenient location near the Polaris Fashion Mall. This property certainly must be one of the best in the Columbus Metro area for service, cleanliness, and overall customer satisfaction.
Check in went smooth with the staff member asking me more than once if there was anything else they could do for me to make my stay better. We were with kids so the hotel gave us a few free power play cards with a $10 value to use at Dave and Busters at Polaris that evening.
Would recommend paying the minimal difference and booking a suite. Our suite was a double queen with a small livingroom area and kitchenette providing additional space you don't have in a standard room.
If you are planning a trip to Columbus I would not hesitate one bit suggesting you try the Hampton Inn and Suites at Polaris. We will definitely return in the future.

This happened to be very conveniently located to the business I needed to do. It's 10 or so minutes from the airport located right off the freeway and next to the "fashion mall" as well as about 100 restaurants. I was told Columbus is a popular test market for new restaurants and there certainly is many of them.

My room was clean and comfortable. Fairly standard amenities, I liked the free wireless, the fitness center was small, but in good condition. I never checked out the pool. The free breakfast was fine, and the service was good.