I tried making reservations online but found that there were no double bed rooms available so I tried calling the reservation number to see if there was a cancellation list we could get our name on. The gentleman that helped me was accommodating and booked me a room right away. I told him I was traveling with 2 adults and 2 children and needed double beds in the room. He said no problem and took my reservation for a NON-REFUNDABLE rate. Upon reviewing my reservation, he mentioned a King room and I re-stated that I absolutely required a double. He told me he was changing the reservation and it was taken care of, no problem. When I looked at my reservation confirmation that came through my e-mail (thank goodness I read and reviewed it), it stated that I still had a King reserved with a rollaway requested! I was not told this by the representative in any way. I was only assured that my reservation had been corrected. Felt very much like bait and switch.

Today, I decided to call the reservation line again to clarify and double check the situation. This is when I reached Diane at the national reservation number. Diane was dismissive, rude, and extremely unhelpful. I told her my story and she said there was nothing she could do, my rate was non-refundable, and the only thing she could do was transfer me to the actual hotel to see if there were doubles available. Well, we already knew there were none of those available. I explained that it was national reservation line that made a mistake and that she should offer more than, “welp, nuttin’ I can do.”

She transferred me to Philip, the concierge at the actual site in Columbus. Philip was helpful, kind, and understanding. I explained the situation to him and he said he would look into the situation, work with the hotel manager and resolve the problem.

Philip resolved the situation by offering us room at another nearby hotel. I am pleased we have a place to lay our head that is in the same location, so the matter is essentially resolved.
But not without problems to be sure. Just make sure you are getting what you asked for in your reservation before you go! Imagine if I hadn't read that email!!

The Lofts is a small (48 rooms) hotel just across the street from the Columbus Convention Center. It is next door to and shares some services (valet parking, pool, gym) with the Crowne Plaza. But The Lofts is an entirely different place. Being a rehabbed warehouse, the ceilings are high (10' I think) and unfinished, giving it a real loft feel. My room was enormous -- maybe 550 square feet. I had enough room to set up my yoga mat, which is rare for most hotels. The bed was very comfortable, with very nice linens and pillows. The desk was very large, which was great because I had a lot of work with me. The wifi was supposed to be an extra charge, but the concierge gave me the code. The bathrooms are spacious and include Aveda products. I would definitely stay here again!

We spent Thanksgiving at the Lofts. The staff was great and the room was unique. We loved how they took an old building, re-modeled it showing some of the old beams-- love the history of the area. The only issue we had has the bed. If you like a firm mattress, then this is the place for you. The bed was too firm for us.
We loved the place.

Wow! what can I say the suite was Awsome. The place was very clean and all the aminities. Everything was great I have never stayed in a place so nice! The suite was very large it was a nice change from most hotels in downtown areas.