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Comfort Suites - Columbus / Clara St – reviews, photos

2.5 of 5
1690 Clara St, I-71, Exit 111, Columbus, OH 43211
Hotel amenities
Comfort Suites - Columbus / Clara St
Comfort Suites - Columbus / Clara St
Comfort Suites - Columbus / Clara St
Comfort Suites - Columbus / Clara St
Comfort Suites - Columbus / Clara St
Comfort Suites - Columbus / Clara St
Ranked #81 of 138 hotels in Columbus
3.0 of 5 stars 38 Reviews
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38 reviews from our community

    Trip type
Traveller rating
    6
    14
    5
    1
    12
Date Rating
Cleveland, Ohio
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Dirty, run-down, out-dated, poor service and UNSAFE!”
1 of 5 stars Reviewed 20 February 2011

Upon check-in there is a prominent warning sign telling customers not to leave anything in their cars. Very unsafe area. I check in and am given keys to my room, 317. I go up to my room, open the door and . . . walk into another guests room! Yes, all their clothes strewn all over, lights & tv on, clearly occupied! I've NEVER had this happen! I apologize, run back downstairs where the hotel clerk scratches her head, hmmmm. She doesn't believe me, no apology offered. She finally gives me another room and I ask her to escort me in case there is another error. My second room is unoccupied, she verifies that room 317 is occupied but still doesn't apologize to me or the other guest.

The room is filthy! I found an earring on the carpet near the desk, obviously vacuuming is optional. There was also a dime on the bathroom floor, again, clearly not cleaned. There was gross pizza sauce splattered on the white outdated broken dresser drawer, gross. I am so glad I only stayed one night.

Breakfast in the morning was horrible. No staff anywhere! At 7:30am they were out of most food and drinks, no juice, milk, eggs, waffles, etc. Just terrible and no employees anywhere to clean up or restock.

I would never recommend this hotel, it is not a three star as they claim, it is a one star at best. I am going to contact AAA and other rating services to make sure the hotel is rerated appropriately.

Worst $90 hotel i've ever stayed at by far.

I feel so strongly, this is my first review!

  • Stayed February 2011, travelled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Itraveloften2011 about Comfort Suites - Columbus / Clara St
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Jersey
Contributor
18 reviews 18 reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
“Pleasant stay in Columbus”
4 of 5 stars Reviewed 1 October 2009
2
people found this review helpful

Stayed for three nights. Hotel is located across the street from Ohio State Fairgrounds, and about a half-mile from the Ohio State Historical Society/State Archives so it's well located for genealogists and other researchers (though be sure to check the Archives website for their hours; they're only open three days a week!) Street is quiet with little traffic, just two turns away from Exit 111 of Interstate 71 southbound.
Hotel is clean, our room bright and cheerful. In addition to bed area, the room had a small seating area with a sofabed and small worktable for two. Free high-speed wired (Ethernet) access. (If you don't have a cable, the front desk will provide one for free.) Large, clean bathroom. Good selection of television channels.
Pleasant and helpful front desk staff. The lobby is nicely decorated and offers several sofas and chairs where one can meet friends. During breakfast, some of this furniture receives the overflow from the adjacent breakfast area which seats about 20. There's also a smaller balcony-like 2nd floor lobby with a large-screen television, sofa and chairs, also fine for meeting guests.
A free "deluxe continental breakfast" is offered in the lobby from 6 a.m. to 9 a.m. (times strictly observed!) Offerings include coffee, milk, juices, cereals, fruit, pastries and several hot items: Artificial or powdered egg patties (thumbs down), sausage patties and make-your-own waffles. All you can (or want to) eat, adequate and edible, not haute cuisine, but it's free and it's handy.
As others have noted, there's only a McDonalds within walking distance of this hotel. The staff suggested travelling north on I-71 about five miles to Exit 117, which has several national chain restaurants. Subsequently we found even more options further north at Exit 121, Polaris, including a huge number of restaurants embedded in one of the most extensive chains of shopping malls we've ever seen. It's worth the ten-mile jaunt if McDonalds is not your thing. Alternatively, the front desk can direct you to the Ohio State University area (about a five-mile drive to the west) which has many restaurants and shops.
Our only question concerned room rates, which inexplicably changed from $76.45 (+ taxes) on Wednesday and Thursday to $98.95 + taxes on Friday. We asked the clerk who said the rate changes to a "weekend rate" on Thursday at midnight, but most hotels have a LOWER rate on weekends, not a higher one. Also, watch for the $1 per night charge for the room safe. We found our safe locked (by the previous occupant) upon arrival, had no use of the safe, and had the charge willingly removed from our bill by the front desk staff upon checkout. Don't know whether they will waive the charge if you don't use your safe from the start.
Generally a very pleasant experience.

  • Stayed September 2009, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Teach1947 about Comfort Suites - Columbus / Clara St
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sanborn, NY
Senior Contributor
33 reviews 33 reviews
Reviews in 31 cities Reviews in 31 cities
71 helpful votes 71 helpful votes
“Very satisfied”
5 of 5 stars Reviewed 22 September 2009
1
person found this review helpful

We were very satisfied with this hotel. Very clean, comfortable beds, good location. A good choice when attending anything at the Ohio State Fairgrounds or the Country Living Fair. Just a block off of I-71. Good breakfast. The only problem, but not the hotels fault, is there are no restaurants within 15 minutes of hotel, except Mc Donald's. We have stayed in 100s of motels and hotels and this was one of the best. We would definitely stay there again.

  • Stayed September 2009, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Pekinal about Comfort Suites - Columbus / Clara St
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Massillon, Ohio
Senior Contributor
23 reviews 23 reviews
Reviews in 17 cities Reviews in 17 cities
5 helpful votes 5 helpful votes
“Not a winner”
1 of 5 stars Reviewed 16 June 2009

Microwave did not work. Fellow travelers' room smelled awful like cat pee. Forgot my pillow and called hotel; told them i'd like pillowcase only back, as it matched sheet set. Asked them to throw away pillow and I would gladly pay to have pillowcase only returned to me. Foreigner (which all that worked there were) was to check w/housekeeping and call me back. After two days of not getting called back i called them. He told me it was not there: which i know for a fact it was left in my room. They either used it or threw away??? I'd sleep in my car before i'd stay there again!!

  • Stayed June 2009
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Best Stay”
5 of 5 stars Reviewed 5 November 2008
1
person found this review helpful

Its been great stay. the rooms are nice and staff was very helpful.
always come back

  • Liked — quality of rooms, location , customer service
  • Disliked — n/a
  • Stayed October 2008, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Ask niravsk about Comfort Suites - Columbus / Clara St
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Additional Information about Comfort Suites - Columbus / Clara St

  • Comfort Suites Columbus
  • Columbus Comfort Suites
Address: 1690 Clara St, I-71, Exit 111, Columbus, OH 43211
Price range (per night):* INR5,592 - 7,941

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Comfort Suites - Columbus / Clara St
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