We arrived to an empty lobby, had to wait for assistance. While checking in I advised Clerk that I travel with a Medical Service Dog and we were assigned a room next to the lobby. Not a bad thing in itself for convenience to walk the dog, but the room was a disgusting mess.
We no more than got in and sat down and a swarm of ants were taking over the bathroom and carrying food crumbs across the carpet in the seating area. The sofa was broken down and nearly sank to the floor when sat on, the bathroom faucet dripped non stop, and the worst of all was the Air Conditioner... it did not work, well kinda at first, and before we went to bed I tried to readjust the settings as it was getting stuffy and the air didn't smell nice. By 2AM the air was just blowing warm air, and it smelled dusty. In the Morning when I could turn on lights without disturbing the family, I found the Air Filter was coated with about a 1/4 inch of dirt, and who knows how long it had been since it had been changed. I took it to the front desk and was told they change them at least once a month.... NO WAY. We were promised the A/C would be fixed and the room cleaned before we return later today... well, that didn't happen either. So after complaining they did swap rooms and this one is not so bad. I honestly feel they gave us the crappy room because I have a disability and have a service dog. Violation of the Americans with Disability Act. I am not a low class citizen, and deserve better treatment than this. A formal complaint will be sent to Comfort Suites head office.
- Comfort Suites Columbus
- Columbus Comfort Suites
