We have stayed there twice. Although it has a pool and the first time the price was right, it's way out of the way for anything. I took my kids there for the weekend so they could swim in the pool and go to COSI on Saturday. The first time the experience was mediocre but after I brought it to their attention they made it up to me by giving me a partial refund.
But this time, when I went to make the reservations, they did not give me the total until after they had processed my reservation (I assumed I was getting the rate posted on the front page of the website). When I heard the amount I was being charged (30 dollars more per night than I had expected or had paid in the past!) I immediately called the hotel itself to clear it up. I was told that the rates change every second (paraphrase) and I cannot ever expect the accuracy of rates until I make a reservation. Then I was told that although my reservation had been made seconds before, they were not willing to reverse them. Not for that evening, and not for the following evening either. So we felt duped. I was very polite about it but felt the manager I was talking to be growing increasingly impatient. He said I could cancel my reservations but both nights would still be charged in full. Then he HUNG UP on me!!! I did not know if he had canceled the reservation or if he was still planning on us coming up there, and of course I was going to be forced to go if I was going to be charged for the nights. So I felt I had to call back to be sure. They were just more and more frustrated with my confusion, and I felt tricked into that rate.
So, we had initially agreed to a smoking room because we thought we were getting the lower rate. So that's what we were stuck with. It was disgusting. There were cigarette burns all over the bathtub and the room was gross.
The athletes who were staying there partied until all hours of the night, not in their rooms though--in the HALL. Shouting and slamming doors all night long. We stuck out heads out and asked for quiet at 1 am so the children could sleep and when we went to breakfast, we were harassed by the same men because of it.
So the whole weekend felt like we were "sucking it up" because of our big mistake. Definitely a mistake--to stay at the same lame hotel twice. Horribly saddened by their poor customer service.
- Baymont Inn Columbus
- Columbus Baymont Inn
