I stayed at the hotel for two night by myself for business. The front desk staff were nice and I received a room on the last floor - the 4th - per my request. That was completely ok. The room was very nice and spacious for one person. If you are looking for a nice and clean room for not that much - you found the right place.
The reason I got annoyed is because of the unkindness of the staff: during two nights in a row I came back to the hotel after long days of meetings and tried to purchase drinks in the vending machines. The one on the first floor was broken (no sign - of course). When I reported this to the front desk, the woman said - thank you, I'll let someone fix it. The second day I went straight to the vending machine in the fourth floor - but there wasn't even a place to insert bills. For the second time, I was thirsty and annoyed. This is something that happens often I assume, but I expect someone at the desk to ask me what I wanted to purchase and help me get it, or give me alternatives as to how not to go to bed thirsty. No matter now that they offer free coffee that was essentially non-existent, or that the wi-fi doesn't work on Macs or on the iPhone.
When I got to the hotel the second night I was exhausted and asked the front desk to get me a wake-up call at 5:00am. I had an early flight and was nervous I wouldn't get there on time. Lucky for me, I tossed and turned out of nervousness and woke every hour or so until it was 4:45am and decided to get up. To my astonishment -- nobody called to wake me up! I could have overslept and missed my flight! When I left the hotel at 5:20am I was really angry and decided to tell the front desk. I went downstairs and told the person that I was leaving, and that I asked for a wake up call at 5:00am and no-one called. He just stared at me and said: "wow". I turned around and left, understanding that I shouldn't really even expect an apology or try to get me compensated. This has left me with a very bad taste. Not sure I'd want to come back there, but if I do, I'll set my expectations right.
- Fairfield Columbus
- Fairfield Inn Columbus
- Columbus Fairfield Inn
- Columbus Fairfield
