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Extended Stay America Columbus North – reviews, photos

2.0 of 5
6255 Zumstein Drive, Columbus, OH 43229-2566
Hotel amenities
Extended Stay America Columbus North
Extended Stay America Columbus North
Extended Stay America Columbus North
Extended Stay America Columbus North
Extended Stay America Columbus North
Extended Stay America Columbus North
Ranked #72 of 138 hotels in Columbus
3.5 of 5 stars 13 Reviews
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13 reviews from our community

    Trip type
Traveller rating
    4
    2
    3
    2
    2
Date Rating
Columbus, Ohio
1 review
1 helpful vote 1 helpful vote
“Worst service in town”
1 of 5 stars Reviewed 3 August 2011
1
person found this review helpful

Warning, do NOT stay in this hotel at all. I have been staying with various Extended Stay and this one IS the WORST. Staff did not want to help you or give you accurate answer when talking to them. I received very very bad service from Stephenie and Lori. They have never smiled to customers at all, and Stephenie is ALWAYS on the phone with her friends. Strange enough, the better staff are usually shown up at night, such as that Indian girl (I think) and the African American girl. These two could light up my days while Lori and Stephenie delivered the worst customer service experience in the morning. Lori and Stephenie have to be retrained because they are the worst staff I have never seen at Extended Stay. Watch out!

  • Stayed January 2011, travelled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask bigtworules about Extended Stay America Columbus North
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager-TOH, Manager at Extended Stay America Columbus North, responded to this review
4 August 2011
"Thank you for taking the time to review your recent stay at Extended Stay America Columbus - North. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am.

I am grateful for the opportunity to respond to your concern. I have spoken with my staff and reviewed the importance of being professional and polite with each and every guest, no matter how busy we may be. It is my sincere hope that apart from this unfortunate occurrence, the rest of your stay with us was satisfying.

Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada."
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Columbus, Ohio
1 review
“never solves the internet problem”
2 of 5 stars Reviewed 19 October 2010

they are charing a fee for internet and their internet is down nearly every night and day. they are wating for manager and she fix it. after an hour its down again.
they couldn`t fix it last 5 days. so for bussiness stay you need your emails etc. CHOOSE another place.

  • Stayed October 2010, travelled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Werbtr about Extended Stay America Columbus North
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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4 helpful votes 4 helpful votes
“Ok but not great either”
2 of 5 stars Reviewed 29 June 2010
1
person found this review helpful

My husband, chihuahua and myself recently statyed at this hotel and were happy with some things and disappointed with other things. The hotel was a bit difficult to find and the hotel next door was a bit run down. The area definetly concerned me and I would not take the dog outside unless my husband came with. A car parked in front of the hotel was very worn down and looked like it had not moved for several months. We arrived late and it took a couple of times calling the person on duty for them to open the door. We checked in with our dog but they did not register her. Unfortunately, we were also given a 2nd floor room which makes running out in the morning or night with the dog a bit of a challenge. We came back down the following morning to make sure they had registered our dog and that they were going to apply the pet fee. The room itself was very spacious and the full kitchen was great (especially traveling with a dog). However, the walls were dirty and marked. The people staying a few doors were very loud, would sit in the hallway using profane languae and play profane music. The person who assisted us with check-out was a little rude and seemed like she was in a big hurry to get out of the door.

  • Stayed June 2010, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask burgtraveler82 about Extended Stay America Columbus North
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Columbus Ohio
1 review
“HOME AWAY FROM HOME”
5 of 5 stars Reviewed 13 December 2009

I loved my stay at the Extended Stay. I actually stayed for 3 months, I am currently awaiting to buy a home, so saving money and waiting on a settlement check is why staying at E.S. has made my life so much easier . Staying at E.S is so convenient, that is why I would recommend anyone waiting for a house, relocating or just on vacation to stay at Extended Stay. If you're in Columbus Ohio, stay where I stayed, the freeways are right next door and the staff is impeccable!

  • Stayed August 2009, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask snowballColumbusOhio about Extended Stay America Columbus North
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager-TOH, Manager at Extended Stay America Columbus North, responded to this review
21 December 2009
"Thank you so very much for your glowing review of Extended Stay America Columbus - North. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. By continuing to provide our valued guests with exceptional value, we know Extended Stay Hotels(sm) will remain the #1 extended stay lodging source in the North America.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words."
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
KY
1 review
“very pleased with our stay at extended stay america!!”
4 of 5 stars Reviewed 29 December 2008

Our room was very clean. We were impressed with all the comforts of home in the room. Employees were very nice. We will be back, and will tell others.....thanks again

Sharon & Larry Hatton
Stanton, Ky. 40380

  • Liked — CLOSE TO EVERYTHING AND CLEAN, PRICE WAS GOOD
  • Disliked — PLEASED WITH IT ALL
  • Stayed December 2008, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check-in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
Ask VISITING58 about Extended Stay America Columbus North
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager-TOH, Hotel Manager at Extended Stay America Columbus North, responded to this review
27 April 2009
Thank you so very much for your glowing review of Extended Stay America Columbus - North. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. By continuing to provide our valued guests with exceptional value, we know Extended Stay Hotels(sm) will remain the #1 extended stay lodging source in the North America.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Additionally, you can always book the best rate on nearly 700 hotels across the U.S. and in Canada on our website. Once again, thanks for all of your very kind words.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Extended Stay America Columbus North

  • Extended Stay America Columbus
  • Extended Stay Columbus
  • Columbus Extended Stay
  • Extended Stayamerica Hotel Columbus
Address: 6255 Zumstein Drive, Columbus, OH 43229-2566
Price range (per night):* INR3,411 - 4,138

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