Dirty carpets and bed bugs. Photo to proove the bed bugs. Had to check out in middle of night. Took 2 days to get someone authorized to give refund. Could hear every step and movement the occupants in the room above. The chairs in the airport were more comfortable than the beds.

I had a 6AM flight out of CMH and needed a hotel with a free shuttle to the airport. This place was pathetic. I arrived at 10:30PM with a 4:45AM departure. The check-in guy was nice but told me my room was "just around the corner." There are NO signs that I could see explaining where room numbers are even though there are two buildings and the you have to walk past a room to see what number it is. Really crazy. Anyhow, I walked around for 10 minutes looking for some "logic" to the room numbers so I could find my room. I figured I had gone too far since the attendant had said "around the corner." I finally went back to the front desk to ask for more clarity. He shows me a map on the desk (not sure why he didn't show me this the first time) and pointed to my room - which was at the other end of the second building from the front desk (almost complete opposite side of the property). I told him, :"that is not around the corner!" As I walked the long trek to my room I thought, "glad he recognized I had a short night and got me a room close to the front desk/shuttle area - NOT!"

I then went to my room where the light did not work so I had to grope around until I found the bathroom light to turn on. I tried using the internet for 1 hour and it never worked. I then tried Comfort Inn's internet connection (which showed on my computer as being much weaker - hotel across the street) and all of my emails came in and I was able to do all my necessary internet work. During the hour of trying to get internet service, I called the 1-800 number listed in the hotel's customer service book. After being on hold for 10 minutes the person who finally helped me told me they no longer served this hotel and I needed to call another number. Couldn't believe Baymont would keep the old number in their book.

The worst experience came in the morning. I had a short night and went to take a shower before flying out. I put the water all of the way to hot and ran the water for 20 minutes. The hottest the water got was room temperature - so I had to take my shower in the cold. I have traveled all over the world and never had a U.S. hotel not have hot water available to a paying customer. The shuttle to the airport was a nightmare (and a whole different story I don't have time to share). When I went to check out, I told the attendant, "The light and internet didn't work last night and the water never got hot this morning." She said she had never heard of one of their rooms not having hot water (even though the Tripadvisor comments below mine indicate it is a COMMON problem at this hotel). I waited for her to offer a discount or something but she just stared at me. I finally had to ask her for the receipt for my stay and she gave it to me.

Baymont should be horrified to have this hotel as part of their chain. If they don't do something about this location they will lose more business from people like me who don't plan on staying at a Baymont ever again.

I was looking for a reasonable hotel for the weekend due to a convention that I wanted to go to. The hotels that were at the convention were running $160 a night and I did not want to spend that. I got a room here for less than half that. Very pleasant staff and property. Rooms were comfortable and clean. I only wish the rooms had a mini fridge and microwave like the Baymont near my home.

My family was in Coumbus, Ohio for a graduation this past weekend, and had a flight cancellation due to bad weather in Charlotte, NC. USAirways gave us a list of hotels on the airport property that gave "Distressed Passenger" discounts. A red flag should've gone up with that term, but we were all tired, and just wanted to sleep for a few hours before our 4:00am wake-up call on Monday morning. The hotel gave us a rate of $39 which was good, and really scary. When we entered Room 158, it was like we had stepped into a horror movie at one of those "seedy" hotels. First of all, the carpeting was so dirty, that we could barely see the "blue' color peeking out. We kept our socks on. Secondly, the water pressure in the sink was a mere "trickle", almost impossible to regulate the temperature to wash hands or face. The fan in the bathroom sounded like farm equipment, and the air conditioning unit was so loud, that sleeping was not possible. Lastly, the mattress( without a box spring, or maybe it WAS the box spring) on the bed was so hard that it felt like you were laying on a cabin floor! We were too tired to go through the hassle of going back to the front desk and complaining. We are using it as a lesson learned when we hear the words, "Distressed Passenger Discount." This room truly complemented our "Distressed" status. I plan to also make US Airways aware of how horrible this hotel is.