I chose this hotel because of the whirlpool tub and the fireplace. It was priced accordingly, until i stayed in the room. The website claimed that the beds were plush and comfortable. They were not comfortable at all. The room seemed small to me for the money. The windows did open, which was a plus, but once I got it opened, i couldn't get it to shut. There was no instructions on what to do with the dirty dishes, as the room had a dishwasher. I was not told to run the dishwasher or not. And I most certainly did not want to be charged for 2 dirty glasses. The tv in the living room had a lot of static and the tv's were plasma. About 2-3am the room down the hall had music playing really loud. I tried to call the front desk, but to no avail. The front desk did not answer the phone. I tried 3 times to call. When we checked in, I had to ask the gentleman how to get to my room. He did not know!! I think that was his first night working there. I was so very disappointed at the game room. No games. There was a ping pong table, but you couldnt play because the side of the game table was against the wall and there was only about 2 feet on either end. Impossible to play ping pong with hitting your elbows on the walls. We were not told of any ice machines, snacks, etc and the room did not have a book or info paper with this information. Had I not read the website, I would have not known of the free breakfast. For almost $300 a night, the room seemed small to me. The whirlpool had pieces of paper, hair and much dust, sorta like drywall dust, in the tub. I had to rinse it out before we could use it. The shower water pressure was terrible!! Although, the water quality was very soft and that was a plus for me. I was sent a survey via email in regards to my stay. I answered very honestly. I was surprised that I had rec'd a return phone call back, but I was not home and the lady left me a message, but without her name and she did not call me back. After I answered their email survey, i then saw where Homewood guarantee's that you are 100% happy or money back. I was not told this when I checked in. I was granted a late check out. I would have liked to have been told about their property, where to eat, what to do, etc. I only knew about the "game room" because I had read on the internet and I had to walk past it to get to the elevators. Oh, very nasty . . walking to my room before I had gotten even 20 ft from the check in desk, I saw a male guest with a couple friends walking down the hall, and they did not have shoes on!! How very nasty and disgusting!!! That man should have at least had slip-on shoes or even house slippers on.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC