When a complaint was presented that phone service will not permit 800 phone calls, and questioned why there are not any phone books in the rooms, the traveler received the following reply "Its been like that for a long time. We don't have any control over corporate decisions. Most people use a cell phone, your room was paid for by somebody else....wasn't it."

The rooms are not cleaned every day, but on a rotating basis, with priority to clean the rooms of those whose occupants have departed for better places. The schedule is bypassed if one showers in the late afternoon, and so one may go days without service..... thus making this a more homely place to reside. You clean you rooms at home don't you.

I stayed in this hotel on many mid week business trip to Columbus. This hotel is reasonably priced compared to other hotels in Columbus and it is easy to get the reservation in short notice. The best part of this hotel is its soft bed and linens that are very well maintained which gives excellent sleep quality. This hotel has Grab and go breakfast which is Okay for me when I get up just on time to go to office and have my breakfast on the go. The hotel is in two separate buildings which makes little difficult to access the front desk/lounge/breakfast if the room is in the the other building.

I stayed in this hotel for nearly 4 months while on a long-term consulting assignment. The desk staff was very friendly, the rooms very clean, and location convenient to restaurants, shopping (within 5 minutes), interstate and movies.

However, the hotel needs some updating, especially the TVs which have sound quality issues. Also, the hotel could benefit from a better breakfast selection. The parking lot also was frequently very full or overflowing, which could be frustrating.

I would definitely stay here again if on a long-term assignment on a budget.

I stay here for work for 3 weeks. Here's the good and bad:
Good: Clean, servicable kitchen, near plenty of restaurants pleasent employees.
Bad: Horrible internet connection, hallway near entrance in building "A" occasionally smelled of garbage comming from the room they kept the trash in, small oven, pool is outside and completely open for everyone to see/not private, no vending machines-you must buy from the Towneplace store, when i had some problems with the room on one occasion the didnt ask to solve my problem and simply said that the maintenance workers had gone home already--I had to ask for a new room, near railroad & highway.
Overall this was average. Work paid for it so i cant complain too much. It does the job but i would book elsewhere if you find a good deal.