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Holiday Inn Express & Suites Columbus-Polaris Parkway – reviews, photos

2.5 of 5
8670 Orion Place, Columbus, OH 43240
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Holiday Inn Express & Suites Columbus-Polaris Parkway
Ranked #8 of 138 hotels in Columbus
4.5 of 5 stars 38 Reviews
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38 reviews from our community

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Tiffin, Ohio, United States
1 review
1 helpful vote 1 helpful vote
“Very Accomindating”
5 of 5 stars Reviewed 13 February 2012
1
person found this review helpful

Me and my wife were given a one night stay at this hotel as Christmas gift for a Valentine's weekend getaway from my parents. Upon arrival I noticed the lobby had an excellent post modern look with a waterfall and faux fireplace. My father was assured by someone at the hotel that I would not need his credit card to check in. Of course, being standard operating procedure, the front desk clerk did indeed ask for it. Well, I didn't have it and the manager was extremely nice and understanding and worked with us to get checked in after we got everything sorted out. In fact, he felt so bad about all the confusion he bumped us up to an King Suite and no extra charge! The rooms are nice, clean and spacious. The pool is fantastic for a family. The breakfast was nice and the attendant was very friendly. Great place to stay. Will be back when come around Columbus again!

  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask John B about Holiday Inn Express & Suites Columbus-Polaris Parkway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
betsy kinnear, Management Company Representative at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review
13 February 2012
Dear John,

Thank you for your review of the brand new Holiday Inn Express & Suites Polaris. I'm so pleased that you & your wife chose to spend Valentine's Day with us!
I do apologize for the confusion regarding the need to present a credit card but am very happy to hear that our manager not only took care of the problem, but upgraded your room as well!
We hope to see you again when your travels bring you to our area again!

Warmest Regards,
Betsy Kinnear
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Miamisburg, Ohio
Senior Contributor
25 reviews 25 reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
“Fun family time”
5 of 5 stars Reviewed 8 February 2012
1
person found this review helpful

Stayed here two nights for a little family get away. Great location right off I-71, north of Columbus, near lots of restaurants and a mall. Hotel was clean with a great pool. The water was chilly for a toddler, but okay for about 20 minutes; hot tub- nice and hot. There is an awesome kiddie slide in shallow end; as well as a bigger slide for older kids and adults, however it was not open when we were there (no lifeguard). Breakfast- Attendant sweet as can be, breakfast area bright and roomy, cinnamon rolls good, cereal, milk, bread etc.; not a fan of the hot food omelets, sausauge, pancakes. No complaints, no hidden fees, free wifi.

  • Stayed February 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask oceanlover226 about Holiday Inn Express & Suites Columbus-Polaris Parkway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
betsy kinnear, Management Company Representative at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review
9 February 2012
Dear Oceanlover,
Thank you so much for your recent stay and online review of the new Holiday Inn Express & Suites Polaris! We truly appreciate hearing feedback from our guests.
I do apologize that the pool water was on the chilly side during your stay. I know that it can be tricky to get toddlers out of the pool when they're having so much fun. Should you have the same problems on a future visit, please do let the staff know and we can check that the pool heater is working as it should be. I was very pleased to hear that you enjoyed the rest of your stay enough to write a review and we hope to have you as our return guest in the future!
Warm Regards,
Betsy Kinnear
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Harrison, Ohio
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
“Great Place!”
5 of 5 stars Reviewed 24 January 2012

I took two 13 year old girls to Columbus for a concert. I looked at hotels closer to the arena but when I saw that this hotel was close to Polaris, another thing we were going to do and had a water park I decided to stay here. I am so glad we did. The girls had a fantastic time in the water park. We arrived at 6 on Friday night and a lifeguard was on duty so the slide was open. The girls played in the water park until it closed at 11 only stopping to eat pizza I picked up nearby. They loved the slide but also loved the basketball hoop and the hot tub. The room was very nice. We had a two queen room and the beds were comfortable and the mini fridge was nice. The woman working in the breakfast room was very efficient and friendly. I think her name was Leslie. She even took the time to show the girls how the automatic pancake maker worked. We went back to the water park on Sunday morning and there was a lifeguard on duty and the slide was open. I asked for a late check out and that request was granted and so the girls played for three hours and had to be dragged out of the pool. My only small complaint is that they have loud flushing toilets and you can hear them in rooms nearby when they are flushed. I would stay here again in a heartbeat!

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Michele45030 about Holiday Inn Express & Suites Columbus-Polaris Parkway
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betsy kinnear, Management Company Representative at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review
27 January 2012
Dear Michele,
Thank you so much for your recent stay at the brand new Holiday Inn Express & Suites Polaris. We're so pleased to hear how much the girls and you enjoyed your stay! I hope you enjoyed the concern just as much! Since you mentioned the Arena District, I'm guessing you saw Rascal Flatts? :) I hear they are amazing in concert!
We hope your travels bring you back to the Polaris area and you stay with us again soon!

Warmest Regards,
Betsy Kinnear
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Utica, Michigan, United States
2 reviews
“Awesome hotel if you have kids!!!”
5 of 5 stars Reviewed 16 January 2012

We just came down for Martin Luther King Weekend and picked this hotel based on reviews and pics. Sure, it might have been a little pricier than some of the smaller hotels......but I'm a firm believer in "you get what you pay for" and that couldn't be any more true with this hotel!!! From the check-in, I was amazed at how clean the place was. We opted for a Double-Queen suite, since we have several kids, and it was also great, lots of space. The kids loved the pool and we spent over two hours down there, which made going to sleep a snap. Finally, the breakfast was great, and the staff we exceptionally friendly and helpful. I will definitely stay here again!!!

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Patrick B about Holiday Inn Express & Suites Columbus-Polaris Parkway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
betsy kinnear, Management Company Representative at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review
17 January 2012
Dear Patrick,
Thank you so much for your recent stay at the new Holiday Inn Express & Suites Polaris. I am so happy to hear that your stay was so enjoyable! How wonderful to hear what a great time your family had in the pool recreation area! (I hear that it's a great way to get the kids to go to sleep all the time!)
We look forward to having you as our guests again in the future!
Best Regards,
Betsy Kinnear
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Columbus, Ohio
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Fun for the Family”
5 of 5 stars Reviewed 16 January 2012

The hotel is just a few months old and everything still seems so new. We live down the street but stayed one night for a special slumber party for my daughter's birthday. Our 2 Queen suite was spacious and clean and the girls loved it, especially the plum colored wall behind the beds. The mini-fridge, microwave and in-room sink came in very handy for snacks especially after the 11pm run down to the snack center in the lobby for the late night treat.

The staff very friendly and accommodating. When I told them I would have 4 nine-year-olds in a room, they didn't bat an eye. We stayed in room 210 which was perfect for us - the room below was the lobby and we were close to the elevator but not too close that it was noisy.

The highlight of the trip was the swimming pool or as we called it, a mini-indoor waterpark. We arrived on a Friday night and the lifeguard was on duty until 11pm! All slides were open and all water features on. The hot tub was nice as I could sit in it and watch the girls play in the pool below. The girls played for hours that night and were back at it at 8am the next morning when the pool opened.

The breakfast fare is the typical HI Express Continental - pancakes,scrambled eggs, bacon, biscuits, muffins, toast, english muffins, cinnamon rolls, fruit, yogurt, boiled eggs, cereal, instant oatmeal, milk, juices, tea,coffee and hot chocolate. A good variety and included in the room price, can't be beat.

The girls are already planning their next sleep over at the HI Express. We'll definitely return.

Room Tip: We stayed in Room 210- perfect for 5 young girls as the lobby was directly below so no worries if th...
See more room tips
  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask FamilyTravelsOH about Holiday Inn Express & Suites Columbus-Polaris Parkway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
betsy kinnear, Management Company Representative at Holiday Inn Express & Suites Columbus-Polaris Parkway, responded to this review
17 January 2012
Dear Valued Guest,

I am so pleased to hear that we helped to make your daughter's birthday celebration such a happy one - I'm sure the girls loved the water features, especially the slide! Thank you so much for taking the time to write this review to let others know about your experience at the Holiday Inn Express & Suites Polaris!
We look forward to seeing you when you return!

Best Regards,
Betsy Kinnear
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Additional Information about Holiday Inn Express & Suites Columbus-Polaris Parkway

8670 Orion Place, Columbus, OH 43240
Price range (per night):* INR7,617 - 9,018

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