We stayed here Christmas night as the first leg on a holiday trip. The room was well-appointed, with easy control of temperature and everything immaculately clean and in good shape. The complimentary fitness center was spacious and well-equipped with machines and monitors all in working order, and a wide selection of free weights and other exercise gear. The breakfast buffet included all the traditional breakfast fare plus a wide selection other delectables.

We picked this hotel over Easton bc it sounded like it was much better. The hotel is aesthetically beautiful. The staff was overly friendly and nice until we needed something. Upon entering our club level executive parlor suite I noticed there was no bathtub to bathe my young kids so I spoke to the front desk. They said there was another room not available til the next night but was a suite that was $70 more. I said I'm not looking for more space, I need a bathtub. So they offered to only charge me $40 more since the lounge was closed on Saturday. Incident no. 2- at 940p we went to the lounge (and they close at 10) and the door was locked. There were 2 people in there and the female came to the door acting as if we knocked on the guest room door. She answered that they've stopped serving but the lounge was open although she stood in the doorway blocking us. We then said we just want water-she handed us 2 and stated that there's water in the room as if we weren't allowed to have more. Incident 3-went to the lounge for breakfast and at first the attendant was helpful (she had a leg brace on) but when we took 4 bottles of water, she asked"are you taking all of my water. You know you get water in the room." We paid to have access to the lounge floor btw!!! We left after one night-the hotel staff was manned with junior staff who didn't know what to do. I was told the hotel was only 20% occupied and the next day that all king rooms only had showers and no bathtubs. Very odd. And whatever you do don't get the executive parlor sure-all the space is in the hallway and bathroom but space is unusable! In the end the MODs gave us add'l points but there's a reason we're only silver status at Hilton. Very very disappointing!! As a side note traffic at Polars is a nightmare at rush hour-make sure you don't try and leave/go anywhere b/w 5-615!!

Stayed here recently for a conference during the week - it was clean, well appointed, and the amenities were perfect. Nice, small, work out room too! No complaints! I would definitely stay again on business or if I needed to be near Columbus again.

Newer Hotel, great beds, perfect place to work with plenty of desk place, shower only in some rooms (prefer that). Staff great, clean room, excellent value, perfect location, free parking, next to upscale Mall with food, shops and fun to chill after long day. Like the workout room and pool too.