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Extended Stay America Columbus Worthington – reviews, photos

2.0 of 5
7465 High Cross Boulevard, Columbus, OH 43235
Hotel amenities
Extended Stay America Columbus Worthington
Extended Stay America Columbus Worthington
Extended Stay America Columbus Worthington
Extended Stay America Columbus Worthington
Extended Stay America Columbus Worthington
Extended Stay America Columbus Worthington
Ranked #119 of 138 hotels in Columbus
2.5 of 5 stars 7 Reviews
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7 reviews from our community

    Trip type
Traveller rating
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    3
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    3
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Date Rating
Killeen, Texas
1 review
“Do Not Reccommend Staying here”
1 of 5 stars Reviewed 14 January 2012

The staff is rude and VERY unproffessional. We had an extremely bad experience here and would not reccommend for anyone to stay here. We had a very expensive item stolen out of our room and when we called the front dest to report the situation the man working at the front desk basically acted like it was no big deal and there was nothing that we could do about it. He did not offer us any kind of solution to figure out the issue. I had to ask him if they had cameras, which he stated "no", which in my mind, what kind of respectable "extended stay" does not have cameras? After we told him that we were going to call the police to make a report is when he told us that we needed to get off the property. So, we waited for the Police to arrive outside in the cold. What kind of Customer Service is that. We were dumfounded by this. We have never been treated so horrible. We asked the maid if she had noticed anyone on our floor and she stated that she had not and her exact quote was "oh, yeah we have thefts happen ALL the time and our cars even get broken into in the parking lot". We finally got in touch with the Hotel Manager a few days later and his exact quote was "we never have any issues or theft or any problems for that matter and the police never get called out here". HMM.

So basically we got nothing resolved in the matter and the Hotel Manager was rude and basically did not want to hear that maybe one of his staff members may have been in the wrong. Instead he defended his employee and the way that he had treated us. No resolution was offered to solve the matter and make us feel better about the situation. We have never dealt with a business that treated their guests so badly before. We will NEVER stay at any hotel that is tied in with the Extended Stay Suites again.

  • Stayed January 2012, travelled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask TexasGirl513 about Extended Stay America Columbus Worthington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
1 review
“Needs to modernize - BADLY!”
2 of 5 stars Reviewed 24 May 2010

To begin with something got messed up with our reservation, so we ended up with one bed for four people. Trying to make a change was a nightmare because the desk is essentially closed after 11pm. The room smelled of bacon and the carpet was dirty. Since we had to leave we needed to make other arrangements. That's when I became angry at the 4.99 charge for wireless internet access. It makes no sense in 2010 for a hotel to charge for WiFi! You can get free WiFi at McDonald's for gosh sakes! In the end we left without staying even though were charged for the first night, and it woould take 2 weeks to refund the other two nights of our reservation.

  • Stayed May 2010, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask SigMarc3 about Extended Stay America Columbus Worthington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager-TOH, Manager at Extended Stay America Columbus Worthington, responded to this review
25 May 2010
"I recently received a copy of your review of the Extended Stay America Columbus - Worthington. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

I do appreciate the opportunity to respond to your issue in a way that might be able to help future customers. It's very important to us that our guests know exactly what to expect when staying with us - a great room at an exceptional rate. In order for us to continue offering such value, we maintain fully staffed front desk hours between 7am and 11pm seven days a week. During other times, our overnight staff is always available to check in guests and assist with other issues.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future."
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“before you book, you should know...”
2 of 5 stars Reviewed 29 July 2007
1
person found this review helpful

On the plus side this hotel was easy to find and had a lot of dinning options close by and the rooms had a very comfortable decor.

On the down side you should be aware that standard daily cleaning services are not included or offered for stays less than 5 nights ie no clean towels or bedsheets- basically you have to pay extra to have anyone come to the room. Also I was really frustrated because the night staff refused to give us extra pillows, the fist night we asked i thought maybe the clerk was just odd, but when we were turned down again the next night by a different person i was pretty mad. There two of us staying in a room with a single bed and two pillows, i don't think that providing folks with more than a pillow a piece is asking too much. My last complaint was that the silverware and coffee pot in our kitchenette were filthy. There was dried food and somesort of fuzz on much of the silverware and the coffeepot still had coffee left in it from the previous guests.

Stayed July 2007
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Ask peppermintchild about Extended Stay America Columbus Worthington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
USA
Senior Contributor
36 reviews 36 reviews
Reviews in 30 cities Reviews in 30 cities
71 helpful votes 71 helpful votes
“Nice hotel - worth a visit!”
4 of 5 stars Reviewed 21 August 2005
2
people found this review helpful

I stayed 3 nights (8/18 - 8/21) at this hotel. Overall, very good stay. Room was clean and fairly quiet, would have appreciated more TV channels. AC worked great, much appreciated on a hot weekend. Hotel is located in an upscale commercial park type of area, several assorted businesses and restaurants nearby. I would be happy to stay here again, and plan to do so for my next trip to this area.

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Ask UndercoverAngel about Extended Stay America Columbus Worthington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pittsburgh, PA
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
“Recommend Worthington ExtendedStay”
4 of 5 stars Reviewed 4 August 2004
5
people found this review helpful

We recommend. Rate is reasonable at $60/night and has added feature of kitchen with sink, frig, microwave, coffee pot. We had 3 rooms & each family happy with room and will return. Clean hotel, average sized room, ok location in industr. park with other hotels&restaurants.

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Ask LauraS about Extended Stay America Columbus Worthington
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Additional Information about Extended Stay America Columbus Worthington

  • Extended Stay Columbus
  • Columbus Extended Stay
  • Extended Stay America Columbus
Address: 7465 High Cross Boulevard, Columbus, OH 43235
Price range (per night):* INR3,529 - 5,153

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