Never again will I stay there they have no microwave no special bed it was advertised as 129 $ package deal they charged me 227$ thats false advertisement and I will be doin something about this

Wife and I took in a Browns/Ravens game and Rock and Roll Hall of Fame. This hotel is within walking distance to both. We were greeted as Hilton Honors members and given a newly refurbished room on the top floor, room 1501. The staff was great, elevators were fast but that may be because 5 floors were closed for renovations. Water pressure was good. The included breakfast is one of the better Hampton breakfasts. The new flat screen tv was nice but there was no guide channel and some channels were not clear. Overall a great stay and would stay again.

The room may have been nice, even perhaps, the bed comfortable. But it pales in comparison to what happend on the day we checked out: After checking out of the hotel around noon on 1/1/12 to have lunch nearby, we returned approximately 2 hours later after realizing that my travel companion had left her coat in the closet of the room. We checked with the front desk and via radio we were informed: "there's no coat in the closet..." I had even returned to the room to confirm that the coat was in fact gone. No one had reported it missing, and none of
the housekeeping staff on the floor claimed to have seen it. Given that no one else had stayed in the room, and that we had only been gone a short time before returning for the coat, it stands to reason that a member of the staff must have seen it and moved it, yet would not return it, leaving my companion traveling without a coat in the middle of winter.

But wait, it gets "better"!

My companion called the hotel manager, Mike Reedy, on 1/3/12 to follow up on the situation;
And to this day has not even received the decency of a call back. I am absolutely disgusted with this poor level of customer service. I have been a fan of Hilton Brand hotels up until this trip, however it is apparent that no one at this establishment appears to care about the concerns of the guests there and the likelihood that a guest's coat was stolen in the middle of the winter.

You have been warned: If you leave something behind, its as good as GONE!!!

I read on previous reviews to get an upper floor. They're remodeling, starting at the top and moving down. I was on the top floor (15th) and it was very nice! The room smelled like everything was new. The elevator opened on the 7th floor, where the remodeling is going on now. So try to get a floor above the 7th floor.

The bed was really comfy, the air unit was really quiet, the bathroom was huge with a good amount of counter space. The room and bathroom were decorated beautifully and I was really impressed with the room. The service was also great - everyone was so helpful.

One drawback is the location. On one hand this makes the area quiet with little street noise. But on the other hand, you have to walk several blocks to get to any decent eating places. (The Subway across the street had the worst service I've ever experienced by a Subway.)

The reason I can't give them a 5 rating is because some of the room doors slam shut. I was woke up two mornings in a row by the door of the room next door slamming shut. I did notice that my door didn't slam when it closed, so it must just be a problem with some rooms.

Also, the fitted sheet on my bed had a rip in it. It was up by the pillow so I'm surprised housekeeping didn't notice it. Or they probably did and just didn't feel like remaking the bed.