My comments are in relation to my families recent stay at the Knights Inn in Canton OH, located at 3950 Convenience Dr NW. We were traveling to the Canton area for a family reunion and were told to stay in the North Canton area for our first night. Being a Wyndham Rewards member - I thought I would book via their website. There were two options in the area from the Wyndhams hotel family, the Knights Inn and the Days Inn. Since the Days Inn had so many bad reviews on various travel websites, we decided to stay at the Knights Inn. This was a mistake. I can not tell you how horrible I feel after my parents made the comment at our reunion in front of my relatives that what a horrible experience they had at the Knights Inn and why did I put them in such a place. While we are all on a limited budget, the Knights Inn is not the cheapest hotel in the area so I thought we would be ok, since I have had nice experiences before at Knights Inn. This hotel, however, was not the case. My parents room was filthy. There was left over pretzels & popcorn throughout the room. Their room (2-beds) smelled musty & there were cobwebs throughout the room. If it was not so late in the night, my parents would have preferred to go someplace else, however, being in their late 70's, they just wanted to sleep and move on. While my room (king) was not as dirty - the room had an awful musty smell, the carpeting was dirty and their was a dirty cleaning rag left in the tub.
When these issues were brought up to the front desk in the morning on 6-21, the individual basically said sorry. No offer to discount the room, no offer to remediate the poor condition of the room, and my father had to suggest to the front desk personal that they take a note to let house keeping know that they need to due better on cleaning the rooms.
This overall was a very poorly maintained Knights Inn, poor customer relation skills and attitude. I have notified Wyndham's corporate office of these concerns.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC