Spoke with Jeff and tried to get a reservation. Said he was the manager. He sighed when I tried asking him questions about the room and when I questioned him about his sighing he became belligerant and rude. I then tried to reconnect after he hung up on me in order to cancel and he refused to give me a cancellation number. I had to have my husband call and get a cancellation number. Will definitely be getting to the bottom of this and who he reports to. Terrible customer service. Jeff needs to be fired!!
I would bet that the other GREAT reviews were written by the hotel management and not anyone who ever dealt with this hotel.
- Holiday Inn Brookville
- Brookville Holiday Inn
