We stayed at the Holiday Inn Express in Brookville on day 6 of an 8 day driving vacation that included family gatherings and college tours. Our entire trip consisted of stays in either HIE or Country Inn properties, with the exception of one night at a Homewood Suites in downtown Chicago.

We did not have a reservation for this part of the trip. We stopped at this hotel because we'd stayed at an HIE in Pittsburgh that we liked, so we thought we'd give the chain another try.

We asked for a suite with 2 doubles and a pull out couch—unlike the Pittsburgh property, this hotel offered studio suites—no privacy wall between the beds and the couch. Personally, I think HIE would be a lot more popular with families if they found a way to create some privacy barrier in these rooms—even a curtain would be an improvement. I'm traveling with teens who want to stay up later then I do, and when I traveled with toddlers, I wanted to stay up up later without keeping them awake. Impossible when we're all sharing one big room.

Anyway, the suite with a bedroom door seems to be more reliably available in Country Inns and Homewood Suites at this price point. But we'd been driving for 10 hours, rejected a CI that only had a studio with one king and a fold out bed that was a single rather than a double. So by 9 PM, none of us planned to stay up late, so the studio suite worked ok.

The room had moderately comfortable beds, and the carpeting and upholstery were free from stains. The bathroom was clean.

Breakfast had a lot of choices—boiled or scrambled eggs, breads, cereal, yogurt, fruit, and super sugary cinnamon buns. All was fine.

Overall, I'd say this hotel is typical of the chain. It's not an area I visit regularly, but I would stay here again if I was in town.

We stayed overnight to attend a funeral in the area. Our son loved the pool - although the temperature was a bit chilly. The room was clean and comfortable. The complimentary breakfast in the morning was good as well. Just the basics, but lots of choices. Would stay here again if we are in the area.

Spoke with Jeff and tried to get a reservation. Said he was the manager. He sighed when I tried asking him questions about the room and when I questioned him about his sighing he became belligerant and rude. I then tried to reconnect after he hung up on me in order to cancel and he refused to give me a cancellation number. I had to have my husband call and get a cancellation number. Will definitely be getting to the bottom of this and who he reports to. Terrible customer service. Jeff needs to be fired!!

I would bet that the other GREAT reviews were written by the hotel management and not anyone who ever dealt with this hotel.

There is no reason to check rates for this hotel, I do a lot of traveling and this was absolutely the wworst experience that I ever had. The room was completely filthy, there was a room next to my under construction. There was not changes of the bedding and when I explained my discontent I was told by the young girl at night, I could check out. I was only there for two days so I decided to deal with their complete disrespect and the following morning I came down to check out the the indian man acting as the receptionist was sleeping on the couch while others were waiting tocheck in. This is a complete embassement to a franchise I have been happy with. Don't go there at all, you will not be happy.

Carmen Santora
Cape Coral Florida
239-209-8614