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Extended Stay America Cleveland - Brooklyn – reviews, photos

2.0 of 5
10300 Cascade Crossing, Brooklyn, OH 44144
Hotel amenities
Extended Stay America Cleveland - Brooklyn
Extended Stay America Cleveland - Brooklyn
Extended Stay America Cleveland - Brooklyn
Extended Stay America Cleveland - Brooklyn
Extended Stay America Cleveland - Brooklyn
Extended Stay America Cleveland - Brooklyn
Ranked #2 of 2 hotels in Brooklyn
3.5 of 5 stars 10 Reviews
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10 reviews from our community

    Trip type
Traveller rating
    2
    2
    0
    4
    2
Date Rating
Cleveland, Ohio
1 review
“Comfort, Cleanliness, and Value”
5 of 5 stars Reviewed 3 August 2010

Made last minute phone reservations for two-night stay. Staff was very friendly and courteous over the phone and in person. Room was very clean and the kitchenette was sufficient for our needs with nice size refrigerator and freezer, two-range electric stovetop, miniature size coffeemaker, and microwave. Kitchenette came with basic / simple utensils but handle on one of the pots was dangerously loose and could have been easily fixed with a screwdriver. No icemaker on facility but trays available in room freezer. Eating in was convenient and saved us a lot of money. Room equipped with cable but no DVD player. Room furniture and lighting was adequate and tasteful. Close to restaurants and shopping areas. Felt relatively safe on the premises including free parking area and inside room with deadbolted door. Bed was comfortable but could have used extra pillows. Air conditioning/heating unit was good. Big bathroom but noisy light / ventilation combo switch. Lots of hot water. Extra towels can be requested at the front desk. Daily room service available for a fee but not necessary if you are not too lazy to take your own garbage to the trash closet on each floor and make your own bed. You will have to do your own dishes. Visitors on floor above were a little heavy-footed one evening, but bearable. Easy breezy check-in/out. Would highly recommend for the price which was approx $72 (including AAA discount and tax) for a queen-bed studio.

  • Stayed July 2010, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Delegate2010 about Extended Stay America Cleveland - Brooklyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager-BKL, Manager at Extended Stay America Cleveland - Brooklyn, responded to this review
10 August 2010
"Thank you so very much for your glowing review of Extended Stay America Cleveland - Brooklyn. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. By continuing to provide our valued guests with exceptional value, we know Extended Stay Hotels(sm) will remain the #1 extended stay lodging source in the North America.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words."




"Thank you so very much for your glowing review of Extended Stay America Cleveland - Brooklyn. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. By continuing to provide our valued guests with exceptional value, we know Extended Stay Hotels(sm) will remain the #1 extended stay lodging source in the North America.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Additionally, you can always book the best rate on nearly 700 hotels across the U.S. and in Canada on our website. Once again, thanks for all of your very kind words."
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Ann Arbor, MI
Contributor
17 reviews 17 reviews
Reviews in 12 cities Reviews in 12 cities
27 helpful votes 27 helpful votes
“OK, but Better Options Available”
2 of 5 stars Reviewed 8 July 2008

My family stayed here on July 4th due to a death in the family. We were able to get a room for $50 on Priceline, so the rate was great. The room was ok. A bed, a chair, a small kitchenette, and a bathroom.

We ran into a few problems. My wife forgot her toothbrush, and though the front desk has a sign indicating they have toothbrushes and various other items if you forgot yours, they did not have any. They also did not have an ice machine in the hotel, and the ice trays in the freezer in our room were still water when we arrived.

They also gave us a room on the first floor right by the side door, which didn't feel safe (we decided not to ask for a new room). There is also no one staffing the front desk overnight, although we were told there would be someone washing linens overnight and could help us if needed.

If price is your primary motivator, you can go the priceline route and do well here (although I wouldn't pay full price to stay here). Otherwise, I might explore other nearby options. The Holiday Inn Express in Brookpark was much better for my family the next night.

  • Stayed July 2008, travelled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Check-in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask joesalva about Extended Stay America Cleveland - Brooklyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager-BKL, Hotel Manager at Extended Stay America Cleveland - Brooklyn, responded to this review
27 April 2009
I recently received a copy of your review of the Extended Stay America Cleveland - Brooklyn. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

We specialize in providing clean, comfortable rooms at an affordable price. That means we don't set out extra amenities like shampoo, lotions, shower caps, etc, in our rooms. However, our hotel does have a limited supply of sundries at the front desk, and we happily dispense them free of charge upon request. Operating in this way allows us to continue to provide you our great rooms at exceptional rates. I take seriously your concern, however, and assure you that we work very hard to explain exactly what we offer to our guests before they arrive. I am, of course, very sorry that we were unable to make our offerings more clear to you before you checked in, and hope that you will keep our hotel in mind when your future needs are for an accommodation like ours.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.
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“Dorm room experience”
2 of 5 stars Reviewed 11 August 2005
3
people found this review helpful

Be aware that this hotel is bare bones. It isn't for those looking for luxury or convienience or service.

The benefit of this hotel is the availability of a kitchenette and onsite washer and dryer. There really isn't any price benefit over area hotels for short stays. Longer stays are more reasonable.

Be aware that staffing is always minimal and that toiletries cost extra. There is no pool. I was told by staff that they house a lot of area construction workers which isn't bad but gives you a glimpse of the target audience of this hotel.

Wireless Internet is available for $3.99 per stay, which is reasonable but area hotels offer this service for free.

The hotel is rather new (built in 1999) and kept clean and tidy. However, there is a permanence of smoke throughout the hallways. If you get a smoking room, be prepared for an intense experience.

We reserved and confirmed non-smoking rooms but when we arrived, all that were available were smoking rooms. After some time, we accepted handicap non-smoking rooms (which are actually bigger) but we didn't have the two bed requested.

It took 45 minutes for us to get an iron and the coffee pot didn't work in our room. I suspect that this isn't typical but it did influence our impression.

Chose a King Room if you need two beds or space as the double rooms are pretty cramped with two beds in them.

Double room at this hotel appears to refer the size of the bed and not the number of bed so be specicific.

Staff was pleasant although not always available nor enabled to make decisions.

Keyed access to the hotel. We couldn't hear anybody through the walls. Pillows were comfortable but not firm. Water pressure in the shower was weak. Hot water from faucet was scalding so be careful if you have children. Could usually hear people walking in the room above you but it isn't bad.

Maid service varies depending on the length of your stay. Usually need to stay a week for bed and towell service.

You do your own dishes.

It is close to the airport and highway with food and shopping nearby.

For reservations, I suggest calling directly or going onsite yourself as I found the quoted rates to be lower from the front desk than on the internet.

  • Stayed June 2005
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Chicago, IL
1 review
4 helpful votes 4 helpful votes
“Nightmare”
1 of 5 stars Reviewed 20 November 2003
4
people found this review helpful

Unbelievably bad...No shuttle from the airport, even though it claims to be an airport hotel. Rooms have lots of stuff you don't need, like frying pans and empty refrigerators, but don't have the basics. NO SHAMPOO! NO HAIRDRYER! I thought it was a mistake, and call the front desk at 6:45 a.m. to get shampoo. Their answering service picked up the line--no one on duty at the front desk. I tracked someone down, who said it was their "policy" not to provide shampoo. I bought two tiny packets in a vending machine for $1.50 each. By the time I finished my shower, I had missed my cab ride back to the airport, and nearly missed my flight. Do not darken the doors of this place. Nothing works and nobody's home to fix it.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Melbourne, Fl
1 review
1 helpful vote 1 helpful vote
“Great room, poor service”
2 of 5 stars Reviewed 18 November 2003
1
person found this review helpful

Love the rooms, love the prices, but the company won't honor email campaigns for discount rooms when they can't be booked online because of their broken web pages. The hotel is unresponsive to this road warrior.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Extended Stay America Cleveland - Brooklyn

  • Extended Stay Brooklyn
  • Extended Stay America Brooklyn
  • Brooklyn Extended Stay
Address: 10300 Cascade Crossing, Brooklyn, OH 44144
Price range (per night):* INR4,257 - 4,705

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