My family stayed here on July 4th due to a death in the family. We were able to get a room for $50 on Priceline, so the rate was great. The room was ok. A bed, a chair, a small kitchenette, and a bathroom.
We ran into a few problems. My wife forgot her toothbrush, and though the front desk has a sign indicating they have toothbrushes and various other items if you forgot yours, they did not have any. They also did not have an ice machine in the hotel, and the ice trays in the freezer in our room were still water when we arrived.
They also gave us a room on the first floor right by the side door, which didn't feel safe (we decided not to ask for a new room). There is also no one staffing the front desk overnight, although we were told there would be someone washing linens overnight and could help us if needed.
If price is your primary motivator, you can go the priceline route and do well here (although I wouldn't pay full price to stay here). Otherwise, I might explore other nearby options. The Holiday Inn Express in Brookpark was much better for my family the next night.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
27 April 2009
I recently received a copy of your review of the Extended Stay America Cleveland - Brooklyn. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.
We specialize in providing clean, comfortable rooms at an affordable price. That means we don't set out extra amenities like shampoo, lotions, shower caps, etc, in our rooms. However, our hotel does have a limited supply of sundries at the front desk, and we happily dispense them free of charge upon request. Operating in this way allows us to continue to provide you our great rooms at exceptional rates. I take seriously your concern, however, and assure you that we work very hard to explain exactly what we offer to our guests before they arrive. I am, of course, very sorry that we were unable to make our offerings more clear to you before you checked in, and hope that you will keep our hotel in mind when your future needs are for an accommodation like ours.
It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
