I recently decided to stay at this hotel based on price and location. I have never stayed at an Extended Stay America before, and won't likely again.

The location is very nice, located right off of 480 which gives you access to most of the major routes in the Cleveland area. You can be downtown in about 15 minutes. You can be at the airport in under 10 minutes. It is located near some shopping centers and restaurants like Panera Bread, Cracker Barrel, and a few others are very close.

The staff was also very pleasant, efficient with the check-in process and overall very friendly. Unlike other hotels, ESA charges your entire stay on the first day of check-in but while they 'hold' your credit card for incidentals, they don't actually authorize any amount. This is nice to know for debit card users.

While the area this hotel is located in seemed very safe, I did not feel entirely safe while INSIDE the hotel. The hotel website specifically mentions that there are some periods of time where the hotel is not staffed. There were loud guests, and people loitering outside the building at 2:00am. With no one to address the complaint, there's hardly an easy way to resolve those types of issues.

The overall facility was old, and needed updated. The hotel room keys are from the 1980's. The public areas were dingy, dirty, and just not well taken care of. The internet access (which is an added five dollar charge) is horribly slow, roughly 200kbps maximum. The doors slam shut loudly.

The hotel room itself was very clean --- although the dingy carpet and stained washcloths lets the cleaning staff down.

There are just too many 'cons' to make this place worthy of a repeat visit.

Made last minute phone reservations for two-night stay. Staff was very friendly and courteous over the phone and in person. Room was very clean and the kitchenette was sufficient for our needs with nice size refrigerator and freezer, two-range electric stovetop, miniature size coffeemaker, and microwave. Kitchenette came with basic / simple utensils but handle on one of the pots was dangerously loose and could have been easily fixed with a screwdriver. No icemaker on facility but trays available in room freezer. Eating in was convenient and saved us a lot of money. Room equipped with cable but no DVD player. Room furniture and lighting was adequate and tasteful. Close to restaurants and shopping areas. Felt relatively safe on the premises including free parking area and inside room with deadbolted door. Bed was comfortable but could have used extra pillows. Air conditioning/heating unit was good. Big bathroom but noisy light / ventilation combo switch. Lots of hot water. Extra towels can be requested at the front desk. Daily room service available for a fee but not necessary if you are not too lazy to take your own garbage to the trash closet on each floor and make your own bed. You will have to do your own dishes. Visitors on floor above were a little heavy-footed one evening, but bearable. Easy breezy check-in/out. Would highly recommend for the price which was approx $72 (including AAA discount and tax) for a queen-bed studio.

My family stayed here on July 4th due to a death in the family. We were able to get a room for $50 on Priceline, so the rate was great. The room was ok. A bed, a chair, a small kitchenette, and a bathroom.

We ran into a few problems. My wife forgot her toothbrush, and though the front desk has a sign indicating they have toothbrushes and various other items if you forgot yours, they did not have any. They also did not have an ice machine in the hotel, and the ice trays in the freezer in our room were still water when we arrived.

They also gave us a room on the first floor right by the side door, which didn't feel safe (we decided not to ask for a new room). There is also no one staffing the front desk overnight, although we were told there would be someone washing linens overnight and could help us if needed.

If price is your primary motivator, you can go the priceline route and do well here (although I wouldn't pay full price to stay here). Otherwise, I might explore other nearby options. The Holiday Inn Express in Brookpark was much better for my family the next night.

Be aware that this hotel is bare bones. It isn't for those looking for luxury or convienience or service.

The benefit of this hotel is the availability of a kitchenette and onsite washer and dryer. There really isn't any price benefit over area hotels for short stays. Longer stays are more reasonable.

Be aware that staffing is always minimal and that toiletries cost extra. There is no pool. I was told by staff that they house a lot of area construction workers which isn't bad but gives you a glimpse of the target audience of this hotel.

Wireless Internet is available for $3.99 per stay, which is reasonable but area hotels offer this service for free.

The hotel is rather new (built in 1999) and kept clean and tidy. However, there is a permanence of smoke throughout the hallways. If you get a smoking room, be prepared for an intense experience.

We reserved and confirmed non-smoking rooms but when we arrived, all that were available were smoking rooms. After some time, we accepted handicap non-smoking rooms (which are actually bigger) but we didn't have the two bed requested.

It took 45 minutes for us to get an iron and the coffee pot didn't work in our room. I suspect that this isn't typical but it did influence our impression.

Chose a King Room if you need two beds or space as the double rooms are pretty cramped with two beds in them.

Double room at this hotel appears to refer the size of the bed and not the number of bed so be specicific.

Staff was pleasant although not always available nor enabled to make decisions.

Keyed access to the hotel. We couldn't hear anybody through the walls. Pillows were comfortable but not firm. Water pressure in the shower was weak. Hot water from faucet was scalding so be careful if you have children. Could usually hear people walking in the room above you but it isn't bad.

Maid service varies depending on the length of your stay. Usually need to stay a week for bed and towell service.

You do your own dishes.

It is close to the airport and highway with food and shopping nearby.

For reservations, I suggest calling directly or going onsite yourself as I found the quoted rates to be lower from the front desk than on the internet.