Our family stayed at this hotel for a hockey tournament. We had a group of 16 8-10 year old boys and their siblings. The rooms were a nice size and we're clean although we had issues with our heating system and it remained pretty cold throughout our stay, even after calling the front desk.
The managers reception was fun and the complimentary breakfast was also delicious!!
Sooooo....to the big issue....the security personnel at the hotel were downright aggressive!!! They were mean to the children and the adults alike....they were looking for issues and were just plain bullies!! The kids would Get yelled at if they were walking throughout the hotel...being warned in advance for not misbehaving! They were not permitted to do much so we attempted to get them a community room...which we were given...but they were not allowed to play any 'active' games in there!! Haha! The boys then decided to hang out in one of the rooms near the balcony where the parents could see them. No sooner had 2 of the parents left then the security was not only at the room....but they entered the room without the door being opened for them!!! OUTRAGEOUS!!!!
We did speak with a manager the last day and they did inform us that the security was a private company and that They would address it but we had complained to numerous people throughout the stay!!

All in all it was a nice hotel aesthetically but DO NOT take any type of sports team or group of
Children there!!! You are NOT wanted!!!!!

Our room was clean and comfortable with no signs of mold or dust or excessive wear. I liked the ambiance in the lobby with the little stream flowing through the area. We didn't make it to happy hour, but enjoyed the complimentary breakfast with made to order eggs and pancakes. We were part of a large wedding group and they were shuttling us to the event. The staff were friendly and competent, no complaints whatsoever. I did notice the elevators being very slow, but that's not a big deal. I would definitely stay here again based on our experience.

Hotel is in need of renovation. No blackout curtains in bedroom. Holes in blankets, stains on sheets. Arrived after 12:30 AM. As a Diamond member there are certain small perks that sometimes are expected such as a bottle of water or upgrade. I had to ask for bottle of water and was not even offered an upgrade at 12:30 am. A larger room was mentioned and available not offered. Not too bothered by that but Hilton needs to evaluate condition of rooms.

I have stayed here several times over the past three years and had rated it highly and written a positive review here. However after my latest stay in October 2011 I will not return until I see reviews stating that the property has been renovated or had some repairs done.

The desk in the living area was BROKEN. It seemed wobbly and upon leaving the room, when I bent down to close up my suitcase where i had placed it on the floor, I realized why. One leg was almost broken off and the bridging piece of wood that span the two legs and the top had become separated as well. The cleaning staff never noticed this? Really??

The carpeting in the stairwells needs replacing. I saw several large stains, like, ummm, shall we conjecture, from too much partying, if you know what I mean? Let's just say it reminded me of the stairwells in my college dorm on a Sunday morning. Plus, the stairwells were heavily scented with industrial room freshener. When you need to do that, it's time to replace the carpeting.

A hotel with a little wear doesn't bother me so much. What irritated me is the feeling that if wearr damage is noticed and is ignored completely (the broken desk) or noticed and covered up instead of being properly cleaned or just replaced (the icky carpeting) then it made me wonder, "How clean is this place? What else is being ignored or covered up?"

The breakfast is still good, and the servers are very nice. That is the one thing i always liked about this property.

But breakfast is not enough to make me stay there on the next trip to Cincinnati. I will go across the street to the renovated Marriott, with its nice new mini bistro.