We live in Chicago, but have grandchildren in the Cleveland area, so often make the drive. Usually we just use Priceline to grab whatever is available in Beachwood. But this time I saw that the Hampton Inn was advertising a December special that brought it down practically to Priceline range. Since it included a free full breakfast and free wifi, and I could specifically reserve an accessible room, I went ahead and reserved at the Hampton Inn.
What a pleasure. Free cookies on check-in. A huge wonderful accessible room, just steps from the elevator and with parking very close to the elevator lobby at ground level. Decent wifi, excellent breakfast in the spacious lobby with a ton of choices (and available till 10--better than some other places). The pool was your standard smaller hotel size, but it had lots of natural light and there was a good assortment of exercise machines in the fitness room. Everything was clean and well-maintained. I used the business center to print out treasure hunt clues for the grandchildren. Very easy to print from my room and pick it up in the business center and again, no charge.
Best of all was the great staff. Everyone had a smile and a friendly greeting, always checking to see if they could do anything for my husband (who uses a walker). As we were leaving, the maintenance supervisor even came out and offered to scrap the snow off our car!
I don't usually bother to review chain hotels, since they're usually pretty predictable. But this one was so good it deserves some special notice. Highly recommended.
We were in an accessible king on the 3rd floor. It wouldn't work if you needed a wheel-in showe...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
11 January 2012
All I can say is WOW!!! Thank you so much for taking the time to review our hotel!! We strive to be the #1 hotel in the area, and your comments definitely help us on our way! Our entire staff works so hard to make sure our hotel is perfect for our guests. It is always great to read great comments from our guests to let our staff know what a great job they are doing. Thank you again for taking the time to review us, and for staying at our hotel. I hope to see you back at our hotel soon! As always, “We Love Having You Here!”
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All the best,
Assistant General Manager
Hampton Inn and Suites Cleveland/Beachwood
This response is the subjective opinion of the management representative and not of TripAdvisor LLC