I don't really want to make comments about the hotel itself, which by the way didn't impress me, but more about their staff. I have never been treated in such disrespectful way than in this hotel. The lady at the front desk didn't want to honor my priceline reservation, didn't do anything at all to solve the situation or treat a customer in a proper way. She claimed that never received the reservation, and instead of trying to help then said that the hotel was completely booked so if I wanted to stay I had to pay an extra $40 to get a double room. Any other hotel would have honor the reservation, more if they had rooms that are empty!!! Any other hotel would have tried to help their customer, not this one.

I do not recommend this hotel, if they treat their customers in such way I do not think they can or they are interested on keeping high standards. Agreed is just a 2 starts hotel but for a few dollars more you can get a better place and avoid losing your money.

What can i say. I had a wonderful experience at the Homestead Suites in Beachwood. There are plenty of restaurants on Orange Place to dine at but with every suite having a kitchen, there isn't much need to dine out. Easy access to Giant Eagle or Whole Foods grocery stores right down the street. There are so many hotels in the area but I was very happy with my decision to stay here. I was going to stay at the Hilton's Homewood Suites across the street. However i discovered that i could use my Discover Rewards Points on Travelocity Incentives. It would have cost me an additional $200 to stay at the Hilton's Homewood, so i opted not to pay anything and let cash in my Discover Rewards Points for a FREE 3 night stay at the great Homestead Suites. I also like that I could enter through the back door and be right at my room, plus since it's an extended stay hotel I never was awoken by room service. They came after i checked out. I know where i'm staying when i head back to Cleveland. Thanks Homestead Suites.

We booked this room because we intended to stay several days and take most of our meals in our room. What was billed as a "suite" was nothing more than a room with a 2-burner stove (NO oven), microwave and fridge crammed into the entrance to the room.

We also were given a handicapped room - which meant that we had no bathtub, just a roll-in type shower. We were told no other "suites" were available.

There were plates, bowls, cups and silverware for exactly 2 people - no extra bowls for mixing, storing etc. No cooking utensils. ONE pan. There was a toaster. Upon request we were provided with 1 additional cooking pot, two extra bowls and an extra set of silverware. There were no napkins, paper towels, glasses, salt and pepper, in short I have never seen such a bare bones excuse for an "extended stay suite." If you really plan on an extended stay here, make sure you pack up quite a few of your own cooking utensils. Oh and by the way, pack your hair dryer, they don't provide one of those either.

When we arrived only one of the two burners worked. I fixed it myself. The air conditioning was not working properly and when reported, this was immediately and succcessfully remedied.

THING WE LIKED LEAST: While seeking information about a local restaurant at which we were to meet family, front desk personnel offered us a 30% discount on our meal at a local restaurant. They gave us the name of the manager at the restaurant and said they would call ahead to ensure we got this discount. We did talk to the restaurant manager, and he appeared to agree that we would be getting this discount. When our bill came, however, no such luck. The restaurant manager now said we must have understood.

We went back to hotel front desk and reported our experience. We were told they were shocked this had happened and would "talk to the restaurant manager the next morning." A lot of good that did us - no offer to deal with it that night. We felt it had been a scam - and wondered how often they pull this on people to get them to that restaurant (Hyde Park right nearby).

WHAT WE LIKED BEST: Other than the scam described above, people working at the hotel were generally responsive and had a helpful, positive attitude.

BOTTOM LINE: This is the worst excuse for an extended stay hotel we have experienced, and we are quite experienced. We will be avoiding Homestead Suites and their affiliates in the future and we urge you to do the same.

I stayed in the Homestead Beachwood the past month. Great location; near restaurants, shops, the mall, close interstate access. The atmosphere of this hotel is very inviting. The rooms are very clean and look great; it looks like the rooms have recently been renovated, everything is in good condition. Of course there's the kitchennette with amenities, a comfortable sofa, a small work space, as the Extended Stay hotel chain usually has. However, the interior of this Homestead as well as the friendliness of the staff exceeded my expectations. The staff was very friendly, adequate and extremely helpful (even though I made several separate reservations): outstanding service from all hotel staff, they were fantastic. Will stay here again.