I had an issue immediately with a staff members yapping dog. How professional is it to bring your dog to work! Not only was the owner of the dog a staff member but the manager! She was rude and more than defensive when I complained. I paid good money for a night I should have a break from barking dogs and rude people. They should brush up on customer satisfaction skills. The beds were way too soft bad quality mattresses and the room was clean but nothing out of the ordinary. When I left the lady and her dog were there again!
- Ameristay Hotel Batavia
