Our holiday morning began with a phone call from Jenny asking us to pay the balance of our accommodation (50% paid to secure our booking) prior to our arrival later that day. We have stayed in many 5* resorts & this has never occurred.
On our arrival we were greeted by Arran who was very friendly & led us to an immaculately clean cottage; however we were very disappointed to discover there was only 2 hotplates, a microwave but no oven even though a 'fully equipped kitchen' was advertised. This meant that a lot of our planned meals, particularly Xmas dinner, were not possible.
On our second night we discovered that the air conditioner in our children's room was not working & we contacted the owner/managers at approx 9.30pm to advise. As it was getting late, we were willing to leave a message on the answer service in case we missed them the following morning during the 1/2 hour office opening time. Aaron came out, however it was made known to us (via verbal comments from Jenny) that being advised of the issue at this hour was not appreciated. I would have thought that being in the tourism industry, & in particular owner/operators, any issues would be dealt with professionally, & not with inappropriate/aggressive comments from Jenny as we woke her up.
The cottages are also very close together, so when a baby/child cries, everyone knows about it. As a parent I was able to ignore a lot of the noise from other cottages, but I felt for the couples in the adult only rooms as they were no further away from the noise.
Having said all of the above we did have a good holiday, because of the location, however we will not return to the cottage. We had the time to scout around & found much better accommodation for similar prices.
