We stayed here in December 2011 as part of a round the world trip and unfortunately was the biggest disappointment of all of our numerous hotels and apartments. From the moment we arrived and were shown the room we felt very let down. The staff kindly upgraded us to another room only to be shown an equally shabby room which again we turned down, the final room supposedly executive was our only option. The photos I have downloaded speak for themselves. What you won't see on the photos is the insects that crawled the bed. Neither will you see the bed that after lying on it for one night developed a large wet patch of urine (obviously from a previous guest wetting the bed). And with the weight had sept through. The only plus point was the staff did try to help and were very apologetic. Whoever the management/owners of this establishment are need to up their game and stop ripping the consumer off. The photos have been forwarded to the travel agent who will be investigating.
- Castaways Hotel On Mission Beach
- Castaways Resort On Mission Beach
