My friend and I stayed at this hotel for a spa weekend. The room was very nice and we had a super meal in the restaurant. I had two fantastic treatments in the SPA - although they were on the expensive side. The leisure centre althought nice, the fitness centre was small and the pool wasn't suitable for swimming. However, I did have a very nice weekend and I would go back.

My partner had lost her father and she is looking after her mother so I took her away for a break - the manager Tony from Kenya welcomed us and showed us one of their suites - it was first class with ensuite bathroom with a walk-in shower. The spa with pool, jacuzzi, sauna and steam room was also first class and very relaxing. The evening meal was superb with the service top rate and we had a very romantic night back in the suite my partner forgetting all the trauma she had been through.. In the morning the breakfast was superb and we left our room after 11am planning to come back again when my partner needs some more R & R.to get over here and her mother's bereavement.

The cost was fairly reasonable as it was a January offer by the hotel.

We booked a suite- upon arrival I thought the room that had been allocated was standard, then took a reality check because we were near LGW and bedrooms tend to be very small, so didn't complain.

The food was lovely, staff friendly and the spa was just ok. Probably wouldn't stay here again - unless there was a good deal to be had.

The hotel itself is of an excellent standard with even the smallest detail taken care of. The rooms are comfortable and what a lovely touch to have a robe supplied, something that you don't get these days. Having Elemis toiletries and non generic biscuits are just a couple of extra touches which sets the Felbridge apart from the rest.

I actually didn't find the room rate terribly expensive when compared to a Holiday Inn stay the week before which was far inferior and only £7 per night less!

The receptionists were fabulous; very professional and helpful whilst still being friendly.

The restaurant staff were outstanding and the food superb. A hot bread roll was supplied, one of those lovely extra touches again that seems to have fallen out of fashion recently. Unfortunately I was unwell at breakfast (nothing to do with the hotel) so couldn't finish my breakfast which is a shame as it looked lovely. I had a smoothie which was gorgeous and it was very nice to be provided with a pot of herbal tea rather than pointed at a tea bag and the hot water! Again the staff were superb, nothing was too much trouble.

A special mention for the spa manager who did my hair. I experienced the same level of service as from the rest of the staff and she made the daunting task of using a new hairdresser a pleasant and positive experience. I will definitely visit again if I'm in the area.

It is obvious that this hotel is service orientated and is not just a conveyor belt of customers. My only negatives were that I had to leave and that I couldn't take advantage of the facilities because of my schedule.

Thank you, an excellent service which really is second to none.