We've always enjoyed lovely, mid-week, evening meals here - the food is great and the service and environment is friendly, never rushed, never forgotten.....but then something happens during the weekend and all relaxed, friendliness is replaced with a strange distant, "really rather you hadn't ruined our weekend approach to customers". Sunday Lunch wasn't a good experience; which we didn't expect owing to it's popularity. We went to the bar to order our food as is usually the norm in carveries, but we were asked to find a table and a waitress woud take our order - so we did. After a 10 minute wait I nipped to the bar to ask if we could let them know what we wanted so we could go to the carvery. The waitress told us she'd forgotten about us, but still insisted on coming to the table to take our order. The waitress said the chef would be ready to serve us soon...we waited, and waited - watched a very large party leave the restaurant without eating as they'd been waiting a very, very long time. The chef appeared at the carvery so we went up to get our lunch, the choice was Beef or Pork, beef was more expensive - the chef asked what we were having, he served us with one very thick slice of our chosen meat and we helped ourselves to vegetables and went back to our table to eat - the chef disappeared for another 10-15 mins and customers were getting a little irritated, and he was nowhere to be seen - but the manager didn't pay any attention to the mounting customers and the lack of staff, and wasn't really that bothered that customers were leaving before eating, in fact I don't even think he noticed - weird - Our meal was quite good - but sadly the beef was really tough, we mentioned this to the manageress and she just said "Oh sorry" and looked bewildered, at the end of the meal we went to pay at the bar and no note had been taken of our meal choices or our drinks.....a disorganised, badly managed mess....I hope they improve, as their mid-week service is great.....
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