The only reason I'm giving two stars rather than just one is because my complaint was eventually dealt with. But should it really have taken 3 months?! It started when I sent a mild letter of complaint about an expensive but truly awful New Year's Eve meal. That evoked no reply. I sent an email. Again no reply until a week later - and this appeared to be dealing with some other customer's grumbles, not mine. I wrote again. No reply. I eventually wrote to Head Office. Guess what - no reply. Eventually, by dint of perservering, I did get satisfactory recompense, but WHY are they so reluctant to extend the simple courtesy of listening to customers' grumbles? If they had written back at once with a simple apology, I would have been willing to let the matter drop. But if even Head Office couldn't care less about customer satisfaction, I suppose it's little wonder that the individual managers aren't bothered either.
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