Visited this hotel twice, for food only, and on the first visit, seated in the restaurant, we were pleased with both the food and service. A young man of about 20 looked after us very well. On the strength of that, we decided to book again even though we would be in the "pub" area and it would be 8.00pm rather than our preferred 7.15pm. At the time of booking, we were not told that a singer would be performing in the pub area from 9.30pm.
We arrived just before 8.00pm and were ready to order at 8.05pm, but this was not taken until 8.20pm. The starter arrived at 8.45pm and the main course at 9.15pm i.e. 1hour 15 mins after we had arrived. Slow service to say the least !!! The young waitresses were struggling to cope with the party in the full restaurant as well as us;
the singer asked if we would mind him starting his act whilst we were still eating ( a nice gesture on his part I thought ) . We had no objections, even though we were aware that his microphone stand was a mere 2 feet from our table and that we too would be in the spotlight . We all finished our main courses by 9.40pm and waited for the plates to be collected,and perhaps order a sweet..................and we waited. No waitress, bar staff or managemnet approached so by 10.00pm I went looking for ANY member of staff to get the bill.
Needless to say, we left the hotel extremely disgruntled , especially as our first visit was entirely satisfactory. The food was good, but the waitresses are definitely in need of some training and this has been highlighted in other reviews on this site. It gives me no pleasure to write a negative review, but perhaps the Management of the hotel should now be getting the message that reviews like this will continue to appear unless they deal with the poor service which has been highlighted on more than one occasion.
