We stayed in Cheshire house for three nights in April 2011. And we were extremely disappointed. First night, just as we came in, we found a spider on the wall. One of our towels had spots on it, and was not clean, so we ended up using ours. And from then on, we only received one towel for both of us. The room is very tiny, and the TV is very old, with only four channels. The shower and toilet is also very small, and has no ventilator, so when you go to the loo, you have to live with the smell in your room for the rest of the night. The house is on the main street, so there is a bit of noise, although another room was on the other side. The water pressure in the bathroom is soo weak that sometimes we just had to fill up a water bottle and use that instead. And on the last night, after a long walk, we came home to discover there is no hot water. The floors are very creaky and everytime someone walks by you can hear the whole house move. It is evident though that while they have four rooms to let, in the busy April long weekend, every other B&B was full except this one. On the last night we were there, someone took the room next to us, and from our room you could hear everything they say, the TV, the toilet flushing makes a very loud noise, and dare I say *them going to the toilet*....
I would highly recommend you look at other B&Bs in the area, they offer more value for money. This definitely was not worth the £70 p night that we paid.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
8 May 2011
I was extremely sad to read this review, and that none of the issues were mentioned to me during the visit, so that I could have the opportunity to resolve them.
I apologise that a spider was seen in the room, we are in a village in the countryside, and we do have occasional visits by spiders. I am really sorry that this happened to these guests.
We only let two bedrooms, not four.
I apologise that there were spots on the towel that I had missed. Had this been mentioned I would have exchanged the towel immediately.
Four TV channels has not been an issue before, the bulk of my guests come to enjoy the most of the area surrounding us. Digital TV will be coming to this rural area in September.
Extractor fans are fitted in both bathrooms, and these work efficiently.
The low water pressure that prevented the shower from working on the morning of 28 April was an external issue, which is under investigation with Severn Trent Water. I was not aware of any other times that the water supply was a problem during the stay. I apologise for any inconvenience to these guests.
We are rated by the Tourist Board as 3 stars, and try hard to offer a good standard of accommodation at reasonable prices.
I am really sorry that these guests were not happy with their accommodation, and wish that they had mentioned the issues to me so I could have had the opportunity to resolve them during their visit. I hope that as well as reading this review; you will take into account the many other reviews from guests who have been happy with their stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC