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Hilton East Midlands Airport – reviews, photos

4.0 of 5
Junction 24, M1, Derby Road, Castle Donington DE74 2YW, England
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Hilton East Midlands Airport
4.0 of 5 stars 216 Reviews
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216 reviews from our community

What travellers say about this hotel
  • Car park(8)
  • Good size(5)
  • Friendly and helpful(5)
  • Swimming pool(4)
  • Nice hotel(3)
  • Very clean(3)
Traveller rating
    66
    81
    23
    26
    20
Only show reviews for Family (35) | Couples (84) | Business (45)
Date Rating
Barrow-in-Furness
Top Contributor
53 reviews 53 reviews
Reviews in 34 cities Reviews in 34 cities
64 helpful votes 64 helpful votes
“Good hotel but slightly disappointing breakfast”
4 of 5 stars Reviewed 14 February 2012

Stayed here for one night.

Handy for the airport and easliy reached from the Motorway by the A50.

The room was comfortable and clean, but I was awoken by doors slamming as people presumably left for early flights.

The only real disappointment was the breakfast. Some of the sausages had obviously been on the hotplate too long and had dried out. Other hotels usually now give a choice of having fried or poached eggs but the only choice seemed to be scrambled.

Staff very friendly and helpful.

  • Stayed February 2012, travelled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask barrowboy35 about Hilton East Midlands Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos Borges, Front Office Manager at Hilton East Midlands Airport, responded to this review
15 February 2012
Dear Guest,

Thank you for taking the time to give us your comments.

All feedback is greatly appreciated as it allows us to both recognise great performance and continually improve upon our standards in line with our guests expectations.

I am sorry on this occasion you were disapointed by our breakfast selection. Here at Hilton East Midlands Airport we offer eggs freshly cooked to order by our breakfast chef on our 'egg station'. This includes poached, fried and a variety of omellettes, as we believe eggs freshly cooked are an important part of your start to the day.

I can only apologise that this service was not offered to you, and rest assured that steps are being taken to prevent this unfortunate situation occuring again.

Once again, please accept my sincere apology for this mishap, however I hope the rest of your stay was a pleasant one, and we hope to welcome you back to our hotel in the near future.

kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dudley
Contributor
13 reviews 13 reviews
Reviews in 5 cities Reviews in 5 cities
17 helpful votes 17 helpful votes
“A good hotel close to the airport”
4 of 5 stars Reviewed 5 February 2012

We stayed here for a 1 night stay with 14 days parking on the 23rd January 2012 booked throught Superbreak.
We were promtly checked in on arrival and was asked what time we would like our transfers to the airport. We didn't know until that point, but if you book the park and fly package through superbreak then you get the hotel transfers for free. Also you get you evening meal discounted.
The room was spacious and very pleasant. The only issue we had was the bed was a little unconfortable and was awake preety early then watching tele. The shower was good (over the bath). When staying you also get use of the pool and gym too. This was excellent.
Some room on the ground floor are miles from reception with no other exit close by.
All in all the hotel was very good. The staff are very pleasant and the airport transfers were great. Quick, Easy and there when we landed.
Thank you Hilton !!

Room Tip: ask for a room closer to reception.
See more room tips
  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Gavp1990 about Hilton East Midlands Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos Borges, Front Office Manager at Hilton East Midlands Airport, responded to this review
7 February 2012
Dear Guest,

Thank you very much for taking the time to give us your feedback.

Thank you also for the good review that you have given us; it has been our pleasure to have you stay with us.

We look forward to your next visit.

kind regards
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Belper, Derbyshire
Senior Contributor
23 reviews 23 reviews
Reviews in 23 cities Reviews in 23 cities
95 helpful votes 95 helpful votes
“Excellent hotel and staff”
5 of 5 stars Reviewed 1 February 2012

This hotel oozes excellence from the moment you arrive. It is an ideal place to leave your car if flying from east midlands. The restaurant is superb and the transfers to the airport are professional. Highly recommend a stay here. And no I haven't been paid to post this. Read my others if in doubt.

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask adrian evans about Hilton East Midlands Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos Borges, Front Office Manager at Hilton East Midlands Airport, responded to this review
2 February 2012
Dear Mr Evans,

Thank you so much for your fabulous review. We are indeed honoured by your praise.

Eagerly looking forward to your next visit.

kind regards
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King's Lynn, United Kingdom
Contributor
13 reviews 13 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Brilliant service”
5 of 5 stars Reviewed 31 January 2012

We used this hotel as a park & fly base for our recent holiday from East Midlands Airport. Plenty of parking in a designated area. Check in quick and efficient. Lovely room. As we booked through Holiday Extras we were able to take advantage of a meal deal - 3 courses for £12 each. Lovely food and good choices. We booked a transfer to the airport which took about 10 minutes. On our return to the UK we were delighted to find the gentleman from the hotel transfer bus waiting at arrivals for us. (We had expected to ring for collection). He took us right to our car back at the hotel. Exceptional service. We will definitely use this hotel again. It is excellent value for money.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask beachstomp about Hilton East Midlands Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos Borges, Front Office Manager at Hilton East Midlands Airport, responded to this review
1 February 2012
Dear Guest,

Thank you for taking the time to give us your feedback.

I am delighted that you have enjoyed your stay with us and we look forward to your visit again.

kind regards
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Newcastle-upon-Tyne, United Kingdom
Contributor
11 reviews 11 reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
“Good location for motorway travel.”
4 of 5 stars Reviewed 24 January 2012

I Spent a night at this hotel. Very close to the motorway(M1). The only fault I could spot was that there was no water mixer on the wash basin which is a bit inconvinenceing on a cold winter morning.

  • Stayed January 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask MrWorldtravellerJ about Hilton East Midlands Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlos Borges, Front Office Manager at Hilton East Midlands Airport, responded to this review
1 February 2012
Dear Guest,

Thank you for taking the time to give us your feedback.

Your comments are valuable to us as it helps us meet our guests expectations. Thank you for a good review.

kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Hilton East Midlands Airport

  • Hilton Hotel Derby
  • Hilton Derby
  • Derby Hilton
Address: Junction 24, M1, Derby Road, Castle Donington DE74 2YW, England
Price range (per night):* INR4,013 - 12,484

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Hilton East Midlands Airport
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