i recently had a two nights stay in the hotel. my overall experience was good.
the staff was excellent, the rooms clean and spacy, the facilities ok, the internet connection just fine, the parking free of charge (strange for the UK), the breakfast rich, the dinner menu adequate.
the bathroom can use a renovation and instead of the bathtab have a shower and the dinner menu can use some additional dishes
the overall impression is that it is a good hotel with good value for money

Stayed here on buisness. Arrived late and weary and thought I would order room service rather than brave restaurant on my own. No room service! So had a meal in the very bright unwelcoming resturant where the food was disapointing, the atmosphere non existant and the service not brilliant for the prices charged.

Room was comfortable and hotel surprisingly quiet considering distance from the airport (mind you I never travel without my earplugs). Booked my room through late rooms and got a family room. Hotel reception swifty moved me to a smaller room at check in and tried to get me to pay for breakfast again, until I explained.

Nothing really terrible about this hotel, but nothing really nice either. Just average. I am sure there must be nicer ones nearby but would guess its handy for the airport.

Thank God they have good staff because the hotel is a disappointment. I ordered a deluxe room- a small double bed with a bath stained by worn out enamel was not what I was expecting - the staff changed the room and the replacement was much better (very hard mattress though!) The car parking only gives 15 minutes free- not enough to drop off luggage- the staff validated the token so no charge.The first course at the restaurant was poor - changed without complaint. A beautiful coffee machine - but no decaff coffee for a late night drink- the staff found some instant and didn't charge. Aircraft noise is audible and surprisingly there were aircraft at 3a.m. Thank God for the staff!!!

We would agree with other writers that the staff at this hotel are exceedingly good and quick to sort out any problem. However, communication and information could be better. We phoned many months in advance to ask the cost of one night plus parking for the holiday. We were given a price, which we felt was reasonable and compared well with Heathrow hotels, so booked. However, when we arrived we were told that the price we had been quoted was only for the parking, which they had not taken at the time of booking!!! This made it more expensive than a five star Heathrow Hotel! The duty Manager was excellent and sorted the situation very fairly and amicably, but they do need to re think their pricing and booking process.

We had a ground floor room, which was quiet and we were not disturbed by either airport or hotel noise. When we entered the room was cold, as no-one had thought to turn on the heating prior to our arrival - when will hotels realise just how unwelcoming and uncomfortable this is?

Our room was pleasant and spacious enough for a table and two chairs, although there was a lot of wasted space - there were two alcoves by the bed, which were impossible to see or access while you were in bed so impractical for alarm clocks etc. There was a curious wooden sloping structure between the wall and the bed, so not only did the bed jut out further into the room than necessary, but there was nowhere to rest your head if you were sitting on the bed e.g. to watch television.

The bed was uncomfortably hard and the pillows even worse, so when we woke up from what little sleep we did get we ached from our heads to our feet!

The other major drawback of this hotel is the timing of breakfast. We had booked on a B&B basis and normally have room service when we have a very early start. However, we discovered that the earliest one could "tick" the box for time was 7-7.30, which is nonsensical for an airport hotel. First this is far too late and second it is far to great a time span. Again, they really do need to rethink their policies and have regard for the needs of the people they are catering for.

One final point - we booked a transfer to the airport, which was excellent and very efficient, courteous and comfortable. However, we did not realise we had to book the return transfer at the same time and no-one thought to ask, despite us having parking at the hotel, so we have to phone the hotel when we return, which is an unnecessary inconvenience.

To sum up - we cannot fault the staff and the service, which is the only reason we have rated it as highly as three stars. However, room design, comfort, breakfast and communication all need to be improved.