We are both a very young 50..This was a Xmas present from our daughter..check in from 2pm but we arrived 1.30 so we could have a coffee & a look around as well as being excited to be away for a few days rest.. The coffee was black as apparently machine had broken. We were asked to go for our free massage straight away but when I explained to the staff that our suitcase was still in the car she said "well in 15 mins then.".15 mins later the room still not ready but they again asked us to go for massage which at this point we still hadn't got cases or room or coffee.. We were told massage had to be in next half hour so we both reluctantly went in clothes we travelled in.. This wasn't right but the massage was only on our back so we just had to take jumper off... Omg.. We had paid for an upgrade for a suite which was the Ashbourne suite. It was a large room..But we were shocked to see cobwebs around ceiling and the television stand I wrote "clean me" in thick dust... Jacuzzi was years old very very tired fittings, the jets on the jacuzzi were really dirty so we decided not to use..the room wasn't filthy just needed a proper clean..we then went to the pool but sadly the water was so cold we couldn't go in.. The pool area is very very run down black marks all over the ceiling plus cracked ceiling tiles everywhere..When we told the reception lady she told us the water should have been 30 deg but when we and other guests who were there complaining said it wasn't the lady seemed to have no answers...it is great shame the whole hotel is in desperate need of a refurb but also a good clean..it is totally miserable place very dark dismal no background music anywhere just totally uninviting.. The food was ok but nothing special.not at all the menu you would have expected beefburgers steak or cajun chicken...We had arranged to stay for a well earned break 1 night on groupon and a further 4 days but sadly left on second day...the Greek lady on reception was lovely very helpful but that is the only staff I could comment on nicely.. The cleaners woke us up early talking very loudly about love bites.....will definitely not be back or would recommend. Even with groupon it wasn't worth it. We are not fussy people just down to earth people.. We never expected 5 star but 1 star would be over rated... Thank you for reading
- Quality Hotel Ashbourne
- Quality Inn Ashbourne
