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The Crown Hotel & Casa Brasserie – reviews, photos

High Street, Nantwich CW5 5AS, England (Formerly BEST WESTERN The Crown Hotel)
Hotel amenities
The Crown Hotel & Casa Brasserie
The Crown Hotel & Casa Brasserie
The Crown Hotel & Casa Brasserie
The Crown Hotel & Casa Brasserie
The Crown Hotel & Casa Brasserie
The Crown Hotel & Casa Brasserie
Ranked #5 of 5 hotels in Nantwich
2.5 of 5 stars 41 Reviews
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41 reviews from our community

    Trip type
Traveller rating
    3
    5
    11
    13
    9
Date Rating
stoke on trent
1 review
1 helpful vote 1 helpful vote
“Customer Service”
1 of 5 stars Reviewed 9 February 2012
1
person found this review helpful

After booking and pre paying for the 'murder at the manor' down came the snow, as majority were unable to get to the venue and the staff basically saying tough! others were invited who would be able to get there. On the day i asked if an extra person could come and sort out payment when got there. BUT soon confirmed that extra person couldnt come due to snow.As the others went they got charged for that extra person even though they had not booked in the first place, which left a very embarassing predicament. On speaking to a very rude 'Abbie' on requesting a refund to that person, she said she would refund 50% and didnt see why this person shouldn't have been charged. She also found the situation amusing and said well its only £17.50.How i see it that £17.50 has cost the crown any more custom from ourselves.A very bad attitude all in all.

Stayed February 2012, travelled with friends
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Cheshire
Top Contributor
66 reviews 66 reviews
Reviews in 43 cities Reviews in 43 cities
20 helpful votes 20 helpful votes
“Lunch at the Crown Nantwich”
4 of 5 stars Reviewed 23 January 2012
1
person found this review helpful

We went for Lunch last week it was very good the food/Beer and service was first class,well worth a visit when in Nantwich.

  • Stayed January 2012, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nantwich, United Kingdom
1 review
“the best hotel i have been in”
5 of 5 stars Reviewed 14 January 2012

it was very good and the staff your great the food was the best I've ever tasted the toilets were clean the rooms were just perfect and it had little pub down the stairs for you or your mate to have a drink and there's live music but the best time to go is when the jazz fest is on it also has nice town to do some shopping in with events on every weekend so i would rate this hotel 5 stars

Room Tip: i don't no i haven't been in them all
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  • Stayed June 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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chesterfield derbyshire england
Contributor
16 reviews 16 reviews
Reviews in 11 cities Reviews in 11 cities
66 helpful votes 66 helpful votes
“olde world lovely”
4 of 5 stars Reviewed 31 December 2011

we went to the crown for a wedding, the bar area was great but everything is twisted, it made me feel drunk before i started,with the wedding it was very busy but the staff coped brilliantly. the wedding was held upstairs,not good if you have mobility issues,but the room was decorated in a Georgian style, very nicely too, the food was excellent and the evening disco was good too,in the downstairs bar it was lively and a fun atmosphere(dont know if that was just the wedding party though) all in all a lovely,quaint,friendly pub with great food, my parents stopped here and said their room was freezing as the heating wasn't working

Room Tip: check the room heating before accepting a room
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  • Stayed December 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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San Francisco, California
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Nice old building with yucky rooms”
2 of 5 stars Reviewed 21 December 2011

Had to stay at the Crown for one night because the other hotel I was at in Nantwich was full. I arrived, lugged my bag up the slanting steps, went into my room and stood there with my coat on for a half hour trying to get over how bad it was. My first impression was how much the room reeked of smoke smell. My second impression was how icky the industrial gray carpet with stains was. My third impression was sitting on the really old bed with a matted brown blanket and the 1970s furniture.

I started to feel better when I realized that the sheets were clean and the tub and bathroom seemed very clean. That night I had a really hard time sleeping because of jet lag and just not feeling comfortable in the room. It didn't help that folks were spilling out of the bars and clubs onto the street as late as 3:00 in the morning. It was very loud in my room one floor up . Sigh. I only got a couple of fitful hours of sleep that night.

I left early the next morning for a meeting and had to ring the night clerk to let me out (the external gate to the street was locked and I couldn't get out).

This is a nice old building that they just really need to update desperately. The staff seemed fine (I left too early for breakfast in the morning) but I haven't stayed in such a bad hotel room in a long time!

  • Stayed November 2011, travelled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about The Crown Hotel & Casa Brasserie

  • Nantwich Best Western
  • Best Western Nantwich
Address: High Street, Nantwich CW5 5AS, England (Formerly BEST WESTERN The Crown Hotel)
Price range (per night):* INR6,186 - 7,969

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The Crown Hotel & Casa Brasserie
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