Following a recent illness my wife and I were hoping for a pleasant weekend away at a good hotel which from its own publicity should have happened but the promised dining experience was lacking. There is only a brasserie in which to eat and the menu is functional but not flexible. If I was staying overnight on business then it was adequate but the prices for the type of food was expensive. Suggest that you read the hotel notes on dining very carefully because it does state what clearly what turned out to be our experience, but not what I expect from a 4 star hotel. Dining times were not convenient nor did the restaurant staff appear at all concerned about this

The overall experience from the hotel was that each part, weddings, functions, spa and brasserie were part of the whole but not conjoined into a happy experience so far as the treatment from staff to guests were concerned. Certainly the restaurant give the appearance that it exists for the convenience of the hotel guests and other customers rather than seeking to satisfy the needs and desires of customers. When this was drawn to the attention of the restaurant manager and the receptionist on leaving neither appeared too concerned about negative comment, the hotel must we presume not be in need of repeat business.

All in all a disappointing experience instead of a pleasant weekend away in the Cheshire countryside.
A Beardmore

Recently had a weekend break at Crewe Hall. I have to say probably the best stay I have ever had at a hotel.

The hall itself is beautiful.

We had a room in the Modern part of the hotel and it was excellent, very spacious, clean, with a very comfortable bed and well equipped bathroom.

We ate at the hotel one evening and we were very impressed by the qualitiy of the food and the price, the only things on the menu that looked a little pricey were the Steaks.

Breakfast was self service but was very good

Undoubtedly what made this hotel stand out though is the attitude and helpfulness of the staff.

Absolutely every member of staff was so polite and helpful it made staying there a real pleasure.

Thank you very much

Stayed for two nights on a work function and the hotel is lovely. I used the pool and spa facilities 3 times in the two days I was there and was really impressed by them. My room was well equiped and spacious and had everything I wanted. On the first night we went to the restaurant and were told there would be an hours wait. We sat down an hour and a half later and the food took a further hour and a half to arrive. The restaurant didn't look overly busy so can only assume they were understaffed. The food was good when it eventually arrived but not worth a 2 and a half/3 hour wait. Aside from this the hotel staff were all helpful and friendly if a little over formal at times. Would definitly return but book for dinner!

Hard to knock. Great facilities, nice rooms in either the new wings or old building. Magnificent setting, superb gym/health club etc.

I'd argue the restaurant menu is a little limited, especially if you stay there there quite often and don't fancy steak but that is about my only criticism. Good breakfasts too.