I recently stayed at the hotel with my husband on a work dinner I must say the hotel was excellent. We drove into the hotel which had a lovely and welcoming entrance we parked right at the front of the hotel. We struggled to tell the difference between the reception entrance and the function room entrance but soon found the correct one. We were greeted by a friendly receptionist who was welcoming and gave us directions to our room (we were not in the main hotel) we were directed to the cottage area of the hotel which was not in the main hotel. The initial feeling was why do we have to walk back outside with our heavy bags and into the cold however when we got to the cottage entrance this was soon forgotted. Maybe a little help could have been offered with bags but only a small point.
We let ourselves into the cottage with the room key and we were then met by some stairs and another room which was ours for the evening. We entered the room and all i can say is jaw dropping classic, elegant, perfect the room was so clean and modern. We had a lovely nights sleep in the extra large bed and the rooms was right near the function room, no noise could be hear but it was very hand for us going back to the room.
I would definatly stay again, anyone who has had a poor experience stay in the executive rooms in the cottage next time amazing our room was the one on the website i guess as it looks exactly the same as the Exec rooms on there.
Also the food was 1st class i will deffinatly return.

I have stayed in this hotel several times and can't understand why others say such good things. The location is lovely, they do a good breakfast but other than that I'm not sure what you are paying for. The rooms are stuffy and old fashioned, some still even have blankets on the beds, the pillows are uncomfortable and once I had to change rooms because the mattress was so old it squeaked every time I moved. On this trip there were over 15 colleagues staying in the hotel, drinking in the bar etc. I forgot my phone charger and despite the vast amount of money we spent, the hotel wanted my credit card details to post the charger back to me. Don't think John Lewis would do that!!

Stayed 1 romantic night in the presidential suite.

Room could be considered slightly dated in decor, but as would be expected was extremely spacious with 2 TVs, a lounge, dressing room as well as a fantastic 5-piece bathroom suite.

Had the tasters menu with wine which although very tasty had an over-reliance on seafood and food that was obviously not sourced locally. Breakfast was a la carte and really rounded off the restaurant experience. Ample free parking.

Thought the staff throughout whether it be reception, bar or restaurant was staff were extremely conscientious and caring. The atmosphere in general was ideal for our romantic break.

Would definitely return.

Staff very sensitive and helpful. Delicious food. Couldn't fault it. Reception held in Laurent Perrier room.