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Hotel Reef Yucatan - All Inclusive & Convention Center – reviews, photos

5.0 of 5
Km 32 Carretera Progreso - Telchac Puerto, Telchac Puerto 97407, Mexico
Hotel amenities
Hotel Reef Yucatan - All Inclusive & Convention Center
3.5 of 5 stars 80 Reviews
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80 reviews from our community

    Trip type
Traveller rating
    24
    23
    17
    9
    7
Date Rating
Merida, Yucatan
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“A Five Star Hotel in Telchac Puerto? I Doubt It!”
3 of 5 stars Reviewed 31 January 2010
1
person found this review helpful

To start, I did not stay at this hotel. I visited it to see if I wanted to stay.

Lacking a standard definition, and an adequate advertising budget, anyone can claim a million star rating on a chicken coop. I go this quote from some website after I checked to see what a five star rating on a hotel really means.

Carnaval in Merida runs from Feb 10 to Feb 17, 2010 and I hate it. The street barriers, the noise, the beer stands and the crowds make this the most unpleasant time in Merida for me SO I want to go elsewhere for this time.

I have gone to several beach towns nearby and have not found anything that appeals. Yesterday, I went to the Reef Yucatan http://www.reefyucatan.com/index_ing.php in Telchac Puerto, a small fishing town about 40 miles from Merida.

Their ads and their website promised a wonderful experience. I took the bus to Telchac Puerto, then a moto-taxi to the hotel (50 pesos about $4 US). AS we turned into the Hotel Area, the beach scene was beautiful. The Hotel Zone consisted in one hotel: the Reef Yucatan.

The entry was incredible – a huge palapa (straw) roof about one hundred feet high surrounded by beautifully landscaped gardens. The beach and ocean in the background added to the ambience.

The dining room was lovely – light, airy and with a nice e buffet.

Then I toured the place and learned:

1. The gym was not available for the weekend. Maybe this did not matter since I was not staying this weekend but…

2. The hot tub did not exist. When I mentioned that I had seen it in the website, they told me it was not in service. They did not mention WHEN it would be in service.

3. The website mentioned nightly entertainment and the clerk confirmed this but did not tell me what the entertainment was for the next few days. The theater appeared to be unused for a long time.

4. There were neither refrigerators nor coffee makers in the rooms.



I thanked the clerk and asked about a taxi back to Telchac Puerto. He quoted me a rice of 200 pesos (about $16 US). After I declined this, he finally told me I could use the employees´ bus back if I waited two hours!



All this in a five star hotel with a price of $100 US per day!

I think not!

Lacking a standard definition, and an adequate advertising budget, anyone can claim a million star rating on a chicken coop.

  • Stayed January 2010, travelled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask salsunny about Hotel Reef Yucatan - All Inclusive & Convention Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
1 review
3 helpful votes 3 helpful votes
“Good Hotel...”
5 of 5 stars Reviewed 20 January 2010
3
people found this review helpful

There is beach outside... :) Very nice hotel with nice employees... :)

Stayed July 2009, travelled with friends
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Ask Amangeldi about Hotel Reef Yucatan - All Inclusive & Convention Center
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
1 review
1 helpful vote 1 helpful vote
“Great!”
5 of 5 stars Reviewed 21 February 2009
1
person found this review helpful

My stay at Yucatan was great!
Service:The bellhop brought our luggage straight to the suite. The maid did not arrive on time.We were out until 8 pm.and the maid had just arrived.She quickly apologized and changed the sheets on time.Cleanliness:Dirt,sand,and the occasional spider.Plus,a wasp hive and a bee hive were right outside our suite.Location:Great is all I can say.Value:Great!It only cost $600 because we had half the Airmiles needed for the trip.The Lobby:A guest Spanish-cursed us but apologized.Rooms:Loud music from next door,and fear of bedbugs.Although we slept with long pants and long-sleeved tops whose sleeves/legholes had masking tape put on them to hide any skin,it was fine.Although I recommend washing everything thorougly after arrival (including the luggage.)

  • Stayed December 2006, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Durham, North Carolina
Senior Contributor
31 reviews 31 reviews
Reviews in 21 cities Reviews in 21 cities
52 helpful votes 52 helpful votes
“Great beach getaway on the Yucatan coast”
4 of 5 stars Reviewed 9 December 2008
6
people found this review helpful

We heard about this place from another couple we met on our recent trip to the Yucatan and also saw an add for it in the Yucatan Today magazine. We missed the beach when we were in Merida so thought we'd do a day trip up to the coast and check the place out. To get there is pretty easy, head north from Merida into Progresso, then head due east along the coastline until you see the sign for the resort. It's maybe 1 to 1:15hrs from Merida. They are an all-inclusive resort and offer daily and overnight specials. We stayed there for the night since they had a pretty good deal. Basically, for 995 pesos/pp (~$75US pp), you had a room on the beach, all inclusive. The real value was that if you get there around lunch time 1pm, lunch and dinner that day are provided, and so is breakfast and lunch the next day.

The resort is small compared to riviera maya standards, and very quiet. so come here if you plan to relax and not party. The beach is nice, very calm and shallow water. you can rent jet skis for 350pesos/30mins (cheap compared other places) and use their kayaks for free. The drinks are good, made by friendly bartenders who offer to fill your glass the moment it is empty. We were the only 'gringos' there, the few other people staying all looked to be locals. The also host conventions and company outings, we got a laugh watching a company team building event being held there. laughed more later that night when they all sang kareoke :)

The pool area is nice, once again small in comparison to other resorts. we enjoyed our time there, nice to check out the atlantic coast of the peninsula, and interact with the locals. There;s a lot to see nearby as well. There are some mayan ruins a couple miles away, plus bigger ones just north of Merida. The countryside is very different as well, think marsh and wetlands. Lots of bird life. Stop at Motul on the way back to Merida if you can and take a carriage ride to their cenote, nice swim.

Oh, and there is a spa onsite at the resort. They offered reasonably priced treatments including a 800peso couples massage for 50mins, which also added to our relaxed frame of mind :)

  • Liked — Value, location, facilities
  • Disliked — Rooms are a little plain
  • Stayed November 2008, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check-in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Houston, TX
2 reviews
Reviews in 2 cities Reviews in 2 cities
13 helpful votes 13 helpful votes
“Day at the Beach”
5 of 5 stars Reviewed 10 August 2008
6
people found this review helpful

We spent the day at this hotel while our cruise ship was in port. The hotel is beautiful and clean - just like website shows. We took our own taxi to the resort, so we got their about 2 hours before the cruise ship trips. We also got to stay as long as we wanted, instead of the usual 2 hours. The drinks were fabulous. We rented a wave runner for a n hour for $100 and had fun jetting across the water. Snorkeling is not that great because water is cloudy because of sandy bottom. Pool was clean and cool. Played pool volleyball and lounged al day. Waiter was coming by every time our dink got half way empty. Food was so so outside - never tried the restaurant inside. Locker room was clean. Overall - the best place we saw to go in Progreso.

  • Stayed August 2008
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check-in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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Additional Information about Hotel Reef Yucatan - All Inclusive & Convention Center

  • Reef Hotel Yucatan Beach
Address: Km 32 Carretera Progreso - Telchac Puerto, Telchac Puerto 97407, Mexico
Price range (per night):* INR8,164 - 8,164

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