Just returned from a week at this luxurious resort. Compared to the several other AI resorts we have been to this one ranks the best by far in terms of quality of food and service.
Rooms: We had a Junior Suite in villa 12B on the 3rd floor overlooking one of the pool areas.
The room was more than adequate in size for 2 people, with a comfortable king size bed, and a large balcony with chairs and table. Nice bathroom with great shower.We had no issues at all with hot water and air-conditioning as had previously been mentioned in earlier reviews. Room was cleaned thoroughly daily and mini-bar replenished. Note: The second floor rooms in these villas have only small french balconies with no patio furniture, and main floor rooms would lack privacy as close to the main pathways. As there are no elevators, the 3rd floor rooms obviously require walking up and down a stairway - we were ok with this as it provided some exercise to burn off some calories from all the food and drink - lol - however obviously not an option for those with mobility issues.
Food: We had no problem booking our a-la-cartes on arrival. We chose Alux and Maiko on site (Both outstanding), and Le Gourmet, Don Pablo, and Tortuga which were at the Tulum and Coba resorts. All were very good, the Tortuga ranked the lowest of the 5 but worth trying just for the succulent beef and chicken on the Brazilian skewers. We ate breakfast everyday at the Sian Kaan buffet and it was excellent, and we also had dinner at this buffet for 2 of our 7 nights. The first night was International and it was fantastic with succulent grilled lobster and prawns, and they even had a Mariachi band serenading tables. We also wanted to try their Mexican theme night on the Thursday, as we had enjoyed this so much at a Cancun resort we had stayed at previously, and this was our only disappointment of our stay. There was no entertainment at all, no special Mexican theme at all in the food that we could notice. My guess is that all the bands were playing at the Mexican Fiesta at the Hacienda that night. My suggestion to the Sian Kaan would be to make their Mexican theme night some other night of the week, and book the Mariachi band for that night, and have Tequilla tasting and more Mexican dishes available.
Beach and Pools: Trollies transport you to the Sian Kaan private beach area. Very comfortable loungers and plenty of areas for shade. Level of service at this beach was outsanding - we could not possibly keep pace with ordering drinks everytime they came by asking if we wanted a drink. Never before experienced this at other AI's. Actual beach was not the best we have seen, but still nice with few rocky areas and relatively calm waters to swim in. How can you complain? We tried some of the pool areas at Tulum and Akumel resorts, but much preferred the relatively quiet and peaceful pools at Sian Kaan, again with superb bar service.
Other Activities: We took the Collectivo on separate days to Tulum and Playa del Carmen.
Highly recommend this form of transportation, as it is far less expensive than taxis or tours
(only 30 pesos each for the Collectivo), and is safe and fast - never had to wait for one. Just a short pleasant walk from the resort along the golf course to the main highway 307 to catch them. We loved Tulum beach - a must to bring your bathing suit if visting these ruins to swim at this spectacular setting. These ruins are especially historical as they are the site of the first encounter of the Mayans with the Spaniards in 1508 - a sad day for the Mayan culture to be sure, but historical nonetheless. We also spent part of a day at Playa del Carmen. Also has a beautiful beach and worth seeing. Walking 5th avenue can be a bit annoying with the aggressive sales guys - we did our shopping at one of the mega stores on this strip which was hassle free and good prices. (Note: For Canadians they accept $CDN same as $US - all prices in $US, I paid in $CDN and got $US in change. Also noticed that Playa had the best exchange rates for $CDN to Pesos - at least 12 to 1, some higher and some gave better exchange rates for $CDN than $US.) We also spent one morning checking out the beautiful golf course at the resort. For $10 you get unlimited balls to hit on a lush practice facility which includes high end clubs rental. You also get free drinks at the clubhouse - they will ask you to sign a bill with your room# - don't worry, this is only for cross charging and your room will not be charged for this.
Lobby Bar: Premium drinks served at this bar in a comfortable relaxing atmosphere. Again, superior service. Nighly entertainment varies from band that plays various 60s/70s/80s type music, to another night with disco stero playing. We enjoyed spending before and after dinner time here. Oh yeah, before I forget, make sure you order at least one Margarita from Oscar at this bar. The best I have ever had by far and not to be missed. Ingredients from what I could observe were top shelf Don Julio tequila, Grand Marnier, lime juice, and some other ingredient I could not make out. And all served with a big smile - to be sure he is no grouch like I have encountered so many other times at other resort lobby bars. This sums up all the staff at this wonderful resort - great service with a smile.
In summary, would highly recommend this resort for those that want a quiet and relaxing holiday with great food, premium drinks, and quality service. If only this resort was right on the beach it would be perfect. Although the trollies run regularly, we did find it a little tiring toward the end of our stay to be be taking these everytime you want to go to the beach or to the other resorts for dinner or drinks. Also think they got it wrong not making this an adult only resort. In spite of this, I still rate it a solid 5*, with some room for improvement as already noted. We are a couple in our 50s that prefer it on the quiet side, so you can judge our comments accordingly.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC