I booked this hotel for a visit with family in Reynosa. The hotel was in a good location. Rooms were very nice. Above Average compared to other hotels I have stayed in and I have stayed in a lot for work. The staff was very friendly, as we had 16 of us in 4 rooms. I don't know how many keys we de-activated over the course of 4 days, but every time we needed something from the staff, it was done with a friendly smile. The pool was closed the first day we arrived, but it was promptly opened the next afternoon. The pool was small, but was very refreshing in the midday heat. The restaurant staff was very helpful. They even opened the bar so we could have some drinks during the afternoon by the pool. We felt the breakfast buffet was over-priced at $13.00 per person for food that was average. Overall, we had a great experience at this hotel and are planning to return next year. PS. Even though there are ashtrays on the 2nd floor, It is a Non-Smoking floor.

Not a bad little hotel. Everyone was helpful and friendly. Most of the FrontDesk spoke English.

The only downside is in the restaurant the menu is all in Spanish. There is no English menus like in other Holiday Inn's.

The hotel is in a pretty good location across from the mall. There are several fast food type places inside the mall and it's a great spot for lunch. The hotel restaurant is SLOW. The food is good but order room service if you want to move quickly. It only took about 20 minutes. I had to ask for extra bottled water in the room but they provided it with no problems. The hotel staff spoke enough English that we could communicate. The internet connection worked fine. I will stay here again when in the area.

Just came back from a brief business visit to Reynosa.
Here's my experiences of the place:

OVERALL: Good clean hotel

RECEPTION: Friendly service, perhaps not as fast as it could be. No problems, efficient.

ROOM: Upon entering the room it was obvious that the air-con had been left off, the fridge was turned off too, perhaps to save on energy. Room was average in space and without mini bar but with a large-ish fridge which you could stuff with your goodies.

BATHROOM: Clean, all fixtures worked although they looked kind of aged. Hairdryer worked fine and the same for the kettle and coffee-maker. Amenities were your standard soap, shampoo conditioner assortment and also a complimentary coffee kit which was handy.

ROOM AMENITIES: 29" TV, with an assortment of Spanish and English language programmes. No Pay-TV.
High speed internet: Here you have two choices, either hook-up to a LAN cable or use the wireless portal. In both cases access is fast reliable and FREE.

RESTAURANT: Restaurant was spacious and with a good variety of nicely cooked food. Food preparation/service was a little slow/late. However, it is a bit on the pricey side especially compared to a multitude of local alternatives.

BAR: Adjacent to the restaurant is the the hotel bar which is on the small side but has a good enough stock of all the essentials. Staff are friendly and helpful.

OTHER AMENITIES: The hotel had a pool, a business suite and conferencing services but I didn't use any of them to comment.

OVERALL IMPRESSION: Not the best hotel you're likely to visit but it is decent, clean and nicely located. An honest solid proposition.