Not a bad little hotel. Everyone was helpful and friendly. Most of the FrontDesk spoke English.

The only downside is in the restaurant the menu is all in Spanish. There is no English menus like in other Holiday Inn's.

The hotel is in a pretty good location across from the mall. There are several fast food type places inside the mall and it's a great spot for lunch. The hotel restaurant is SLOW. The food is good but order room service if you want to move quickly. It only took about 20 minutes. I had to ask for extra bottled water in the room but they provided it with no problems. The hotel staff spoke enough English that we could communicate. The internet connection worked fine. I will stay here again when in the area.

Just came back from a brief business visit to Reynosa.
Here's my experiences of the place:

OVERALL: Good clean hotel

RECEPTION: Friendly service, perhaps not as fast as it could be. No problems, efficient.

ROOM: Upon entering the room it was obvious that the air-con had been left off, the fridge was turned off too, perhaps to save on energy. Room was average in space and without mini bar but with a large-ish fridge which you could stuff with your goodies.

BATHROOM: Clean, all fixtures worked although they looked kind of aged. Hairdryer worked fine and the same for the kettle and coffee-maker. Amenities were your standard soap, shampoo conditioner assortment and also a complimentary coffee kit which was handy.

ROOM AMENITIES: 29" TV, with an assortment of Spanish and English language programmes. No Pay-TV.
High speed internet: Here you have two choices, either hook-up to a LAN cable or use the wireless portal. In both cases access is fast reliable and FREE.

RESTAURANT: Restaurant was spacious and with a good variety of nicely cooked food. Food preparation/service was a little slow/late. However, it is a bit on the pricey side especially compared to a multitude of local alternatives.

BAR: Adjacent to the restaurant is the the hotel bar which is on the small side but has a good enough stock of all the essentials. Staff are friendly and helpful.

OTHER AMENITIES: The hotel had a pool, a business suite and conferencing services but I didn't use any of them to comment.

OVERALL IMPRESSION: Not the best hotel you're likely to visit but it is decent, clean and nicely located. An honest solid proposition.