This seemed like a logical choice for us. A safe, Americanized hotel chain that should be comfortable. On first inspection everything was fine. The hotel itself is of good grade. The outside areas are well kept, the lobby was nicely decorated. On first entering our room we noticed the nastiest smell like an over-run septic system. That smell was coming from the toilet, the shower, the sink. Apparently this hotel has problems with their sewer system. From the amount of money we paid for our stay we expected a complimentary breakfast at least. This hotel offers none. The pool area is surrounded by an army of mosquitos with nothing to keep them away. No citronella, nothing. Better hotels are around. Choose one of them and skip this disaster until they fix their issues.

I booked this hotel for a visit with family in Reynosa. The hotel was in a good location. Rooms were very nice. Above Average compared to other hotels I have stayed in and I have stayed in a lot for work. The staff was very friendly, as we had 16 of us in 4 rooms. I don't know how many keys we de-activated over the course of 4 days, but every time we needed something from the staff, it was done with a friendly smile. The pool was closed the first day we arrived, but it was promptly opened the next afternoon. The pool was small, but was very refreshing in the midday heat. The restaurant staff was very helpful. They even opened the bar so we could have some drinks during the afternoon by the pool. We felt the breakfast buffet was over-priced at $13.00 per person for food that was average. Overall, we had a great experience at this hotel and are planning to return next year. PS. Even though there are ashtrays on the 2nd floor, It is a Non-Smoking floor.

Not a bad little hotel. Everyone was helpful and friendly. Most of the FrontDesk spoke English.

The only downside is in the restaurant the menu is all in Spanish. There is no English menus like in other Holiday Inn's.

The hotel is in a pretty good location across from the mall. There are several fast food type places inside the mall and it's a great spot for lunch. The hotel restaurant is SLOW. The food is good but order room service if you want to move quickly. It only took about 20 minutes. I had to ask for extra bottled water in the room but they provided it with no problems. The hotel staff spoke enough English that we could communicate. The internet connection worked fine. I will stay here again when in the area.